Job Description

Job description:

Job Summary

We are seeking a proactive and motivated Customer Service & Business Operations Intern to join our team. This internship is ideal for Business or Management students who wish to gain hands-on experience in customer service, operations coordination, and administrative support within a retail environment. You will learn how to manage customer interactions, support day-to-day business activities, and contribute to improving service processes.

Job Description

• Assist in daily customer service operations, ensuring excellent service and communication.
• Respond to customer inquiries via email, social media, or phone in a professional manner.
• Support the team in managing customer records, databases, and documentation.
• Coordinate with relevant departments (Sales, Finance, Warehouse) to resolve customer issues efficiently.
• Assist in tracking and analyzing customer feedback for service improvement.
• Participate in planning and execution of customer engagement activities or promotional campaigns.
• Learn about business workflow, service standards, and operational procedures.
• Provide administrative and coordination support to the Customer Service and Operations teams.
• Assist in preparing simple reports or summaries related to customer service performance.
• Perform any other tasks assigned by the supervisor or management.

Job Requirements

Requirements

• Confident, friendly, and have a positive attitude.
• Able to use Microsoft Office (Word, Excel, Outlook).
• Good communication skills in English and Bahasa Malaysia.
• Team player and willing to learn.
• Open to students from the following fields of study: Business Management, BUsiness Admin, Customer Service / Retail Management, TESL, English, Communication, Mass Communication, and other related courses are welcome.

Skills