Job Description

We are looking for a responsible and communicative Customer Success Specialist.  

You will play a key role in guiding our clients through their entire journey — from onboarding to successful renewal. You are not just customer support; you are their AI growth partner, ensuring they truly understand, utilize, and benefit from our solutions.

Looking for someone with a strong interest in AI /Marketing and automation

You will act as the bridge between our product and our customers in the InfiniteSales.ai team.

Responsibility

Key Responsibilities

• Guide new clients through the onboarding process, including product walkthroughs and training modules via zoom or call.
• Proactively monitor client activity to identify inactive or low-engagement users, and encourage adoption of key features.
• Respond to customer inquiries via WhatsApp or call promptly and professionally.
• Collaborate with the technical team to collect feedback and drive continuous product improvement.
• Conduct quarterly customer health scoring, usage reporting and surveys.
• Support clients through renewal processes, invoicing, and upsell recommendations.
• Provide personalized 1-on-1 care and tailored advice to help clients succeed with the system.
• Handle refund requests and resolve issues for unsatisfied customers promptly to ensure a positive experience.
• Identify recurring issues and provide insights to enhance processes and prevent future problems.

If you are goal-oriented, persuasive, and thrive in a dynamic, fast-paced sales environment, and you’re eager to grow your income through performance-based bonuses and commissions, join us to accelerate your career growth and unlock exceptional financial rewards driven by your success!

Benefits

• A complete onboarding and training process, with clear SOPs to help you get up to speed quickly
• Transparent KPI-based bonus system, tied to client success — no hard selling required
• Opportunity to become a core member of a high-growth SaaS team, with a path to advance to Customer Success Lead
• Productivity-focused culture, no unnecessary meetings
• Exposure to a wide network of entrepreneurs and business owners across different industries
• A young, energetic team mainly born in the 90s and 00s
• Positive work environment — listen to music, enjoy snacks, and work harmoniously
• Zero office politics
• Work on meaningful projects with high-performing teammates
• Regular team training, customer service workshops, and AI tools upskilling opportunities
• Casual wear
• 12 days of annual leave
• EPF, SOSCO, EIS,PCB

Job Requirements

• Candidates must possess at least Degree.
• At least 1 year of experience in customer service or customer success (preferably in SaaS ，marketing or education industries)
• Prior experience in customer service and sales is an added advanatage
• Strong communication and problem-solving skills; able to work under pressure
• Proficient with tools such as WhatsApp, Zoom, and Google Sheets
• Comfortable with tech products and online platforms; eager to learn new systems
• Detail-oriented, with strong follow-up and execution skills
• Basic data literacy is a plus — e.g., understanding client login rates and usage statistics
• Positive attitude with a collaborative, team-player mindset.
• Languages: Fluent in Mandarin and English (Mandarin & Cantonese are a plus)
• Excellent communication skills, both verbal and written.

Skills