Job Description

公司简介

加入全马第一【小红书商业教育公司】，一起打造新媒体IP力量！

我们是一家专注帮助企业家、老板，通过【小红书】打造个人品牌（IP）并高效获客的教育公司。

这是一个 以学员服务与问题跟进为核心的客户服务执行岗位。

主要工作内容

• 通过 WhatsApp、语音回复学员问题
• 跟进学员学习进度，协助课程上的问题
• 记录常见问题，并按 SOP 提供标准解答
• 协助整理学员成功案例与基础内容素材
• 处理客户反馈与诉求，并跟进至问题解决
• 配合团队优化服务流程与客户体验

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Join the No.1 Xiaohongshu (RED) Business Education Company in Malaysia and be part of a team building strong personal brand (IP) influence in the new media era.

We are an education company dedicated to helping entrepreneurs and business owners build personal brands and acquire customers efficiently through Xiaohongshu (RED).

Role Overview

This is a customer service execution-focused role, centered on supporting students, responding to inquiries, and following up on learning progress to ensure a smooth and positive learning experience.

Key Responsibilities

• Respond to student inquiries via WhatsApp and voice messages in a timely and professional manner
• Follow up on students’ learning progress and assist with course-related questions
• Record frequently asked questions and provide standard responses according to SOPs
• Assist in organizing student success cases and basic content materials
• Handle customer feedback and requests, ensuring issues are properly resolved and closed
• Work closely with the team to continuously improve service processes and customer experience

Job Requirements

 必须条件

• 能 说、听、写中文（Mandarin）
• 有至少1年客服/ 客户服务 / 教育 / 培训 / 行政相关经验
• 沟通清楚、有耐心、愿意按流程做事
• 能在基本指导下独立完成工作
• 具备良好的文字与逻辑表达能力
• 加分项（不是必须）
• 有小红书使用或内容经验
• 有线上课程 / 社群 / 学员服务经验

工作时间: Mon - Friday 9am-6pm

• 每周2天 Work From Home

在这里，你得到的不只是工作，而是一段成长旅程。加入我们，与充满野心与温度的团队一起，让影响力被看见！

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Must-Have Requirements

• Ability to speak, read, and write Mandarin fluently. "We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients."
• At least 1 year of experience in Customer Service, Client Support, Education, Training, or Administrative roles
• Clear communicator with patience and a service-oriented mindset
• Willing to follow SOPs and work in a structured environment
• Able to complete assigned tasks independently with basic guidance
• Good written communication and logical thinking skills
• Nice-to-Have (Not Mandatory)
• Experience using Xiaohongshu (RED) or creating content on the platform
• Experience supporting online courses, communities, or student-based programs

Benefits

• energetic team (mainly born in the 90s & 00s) with a positive working culture
• No office politics
• Music-friendly workplace with snacks and refreshments provided
• Meaningful work alongside high-performing teammates
• Basic Salary + Performance-Based Rewards
• Access to multiple internal courses for learning and career growth
• EPF, SOCSO, EIS
• Medical Claims
• 12 days Annual Leave
• Hybrid working model
• Working Hour :Monday to Friday, 9:00 AM – 6:00 PM

Skills