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Restaurant Manager

Kindness of Strangers
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This job is a Restaurant Manager. You might like this job because you'll be responsible for the smooth operations of an F&B outlet, ensuring customer satisfaction, developing revenue-generating activities, and building a sales strategy. No kitchen management required. Alcohol involved.

RM 4500 - RM 5000

Bukit Bintang

Full-Time

Job Description

Job Responsibilities

  • Embody and implement the company values within the team and the services provided to the customers.
  • Maintain the service standard as the host of the hotel's F&B outlets.
  • Support, lead and train team members to ensure customer's satisfaction with the service.
  • Pro-active in solving customer problems and satisfying customers in various situations.
  • Consistently monitors, coaches and encourages team members to meet the Company’s service standards.
  • Overall responsible for smooth operations for the service of the restaurant and any related events.
  • Plan, execute and manage operational and revenue-generating activities for the restaurant and hotel as a whole.
  • Research, develop and propose innovative ways of increasing revenue.
  • Build sales and control costs within the budget to meet/exceed expected business results. Responsible for compliance of all related standards and guidelines, as well as relevant regulatory requirements. 
  • To carry responsibilities as the Head of Department; including managing the team, communication with the other team members, General Manager and stakeholders.
  • Responsible for documentation, paperwork and liaising with guests and relevant 3rd parties.
  • Embrace, support and uphold the company's values, mission and vision.
  • Responsible in leading, training and developing team members to achieve the expected work performance and productivity in line with the company’s values.

Note: This role does not require managing the kitchen operations. However, it is a requirement to collaborate with the Sous Chef on all aspects of the relationships and cooperation between the service and the kitchen.

Our F&B Outlets have alcohol in the menu. Some of the events organised by guests at the hotel may involve alcohol beverages in public areas at the hotel.


Job Requirements

Job requirements

  • At least 4 years' of working experiences as managerial role in F&B / Hospitality industry.
  • Fluent in English and Bahasa Malaysia.
  • Proficient in the full spectrum of casual / fine-dining restaurant function, including food planning and preparation, cost management, customer handling, workplace safety & security, regulatory requirements, people management, recordkeeping, etc. 
  • Possess experience in handling Point-Of-Sales (POS) system. 
  • Meticulous and possess good people skills. 
  • Analytical, strong in problem identification, problem solving and decision making. 
  • Possess exceptional communication and interpersonal skills to maintain good relationship with diverse guests and employees within the restaurant. 
  • Comfortable with practicing open communication work culture.
  • Possess friendly, cheerful and approachable personality.

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Due to visa application limitations, this position is only open to Malaysians and Malaysian Permanent Resident.

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Skills

Management
Food And Beverage Management
Team Leadership
Proactivity
Customer Service

Additional Info

Experience Level

4 - 7 Years of Experience

Job Specialisation

Customer Service


Company Profile

Kindness of Strangers-logo-image

Kindness of Strangers

We’re a hospitality company built around the notion of offering kindness to whoever we meet, especially if you’re miles from home.  

In 2009, we dipped our toes in the world of hospitality by refurbishing a row of crumbling pre-war high-street shops into a modern, light-filled backpackers hostel, named BackHome.  

We then cooked up LOKL Coffee next door, a brunch destination for the nearby bankers and travelers exploring our historic neighborhood. LOKL Coffee is currently ranked Top 3 on TripAdvisor’s in the respective category. 

10 years in, our hopes and dreams are finally coming to bloom with KLOE Hotel, a boutique hotel dedicated to KL’s creative community, which opened in March 2020.  

Our ventures all share a few things in common. 

  • We occupy buildings with character. 
  • We are sensitive to our environment and heritage. 
  • We are proud of our local roots, and celebrate our city’s culture and creative community. 
  • We do our best to support our neighbors.

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Restaurant Manager

Kindness of Strangers

RM 4500 - RM 5000

Bukit Bintang

Full-Time

This job is no longer available