Job Description

• Helps to maintain seamless communication and quote to cash process flows between Order Fulfillment (OF) and other departments such as IT, TS, Sales, Sales Support, Renewals, Products etc.
• Project coordinator for Order Fulfillment, working closely with the OF management team
  • Managing projects such as task automation, coordination of support tickets with IT etc.
  • Provides regular, structured updates to OF Management on project status, operational issues, risks and opportunities that may impact OF processes.
  • Prepares reports, presentations and dashboards to keep OF management informed and enable data-drive decision-making
  • Acts as trusted-advisor to the OF management team to proactively identify potential challenges and proposing solutions
• Supports Order Fulfillment internal users to review Order & Fulfillment Plans
• Reviews the impact of operational impact on new or changing product introductions and helps to identify risks, required documentation (updates) and communication/training required for the teams in coordination with OF management
• Reviews that new products do not break existing workflows, fulfillment or billing requirements
• Designs and executes operational testing plans
• Runs operational UATs (User Acceptance Tests) including but not exclusive to product launch UAT
• Ensures OF cross-functional readiness for systems, training, SOPs
• Creates or updates SOPs and training materials for operational teams
• Focused entirely on "Is the org ready?”
• Validates that people, processes, and systems are aligned before/during/after a product launch
• Collaborates with product managers to influence design decisions that affect Operations
• Owns post-launch monitoring for operational issues or process gaps

Job Requirements