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This job is for a System Engineer in the EMEA timezone who ensures our customer data runs smoothly and safely. You might like this job because you’ll tackle real-time challenges and work 24/7 with a supportive team to keep systems up and running!
Undisclosed
Level 31 Menara Prestige, No 1 Jalan Pinang, Kuala Lumpur,, Kuala Lumpur
Job Description
The System Engineer will be a critical member of the Production Services Team, responsible for safeguarding the processing integrity and timeliness of customer data hosted in our SaaS services. This role includes 24/7/365 on-call duties and focuses on monitoring, performance, and capacity issues, as well as remediating production-related issues to meet the team's Service Level Agreements (SLAs).
Key Responsibilities:
- System Monitoring / Production support: Continuously monitor the performance and capacity of Server, ensuring the integrity and timeliness of data processing.
- Incident Management: Participate in an on-call rotation, providing Tier II/III support related to system incidents, including diagnosing, troubleshooting, and remediating issues.
- Performance Tuning: Proactively identify bottlenecks and performance issues, taking appropriate actions working with R&D and other stakeholders
- Data Integrity: Ensure that all system activities and processes comply with established protocols, safeguarding data integrity and confidentiality.
- Documentation: Maintain documentation of all system configurations, updates, and procedures for both internal team and compliance purposes.
- Customer Support: Response to server alert and handle tickets in JIRA
Job Requirements
Company Benefits
Comprehensive Health Insurance
Provides extensive medical, dental, and vision coverage to ensure the well-being of employees and their families.
Flexible Work Arrangements
Offers options for remote work and flexible hours to support work-life balance.
Professional Development Opportunities
Supports continuous learning through training programs and access to industry certifications.
Generous Paid Time Off
Includes vacation days, personal leave, and holidays to promote rest and rejuvenation.
Retirement Savings Plans
Contribute to KWSP with company matching to help employees plan for their future.
Employee Wellness Programs
Offers initiatives focused on physical and mental health to maintain a healthy workforce.
Additional Info
Experience Level
0 - 10 Years of Experience
Company Profile
