Job Description

About the Role

We are seeking a passionate, proactive, independant and people-oriented Assistant Manager to support the daily operations of our café. The Assistant Manager plays a key role in ensuring operational excellence, delivering exceptional customer experiences, leading and developing the team and supporting the achievement of business goals.

You will work closely with the Head of Operations and management team to maintain high standards across service, beverage quality, food quality, cleanliness, team performance and overall Outlet performance.

Key Responsibilities

Operations Management

• Support the day-to-day operations of the café to ensure smooth and efficient service.
• Ensure compliance with company policies, procedures and operational standards.
• Monitor outlet cleanliness, maintenance and overall presentation.
• Assist in opening and closing procedures and ensure operational readiness.
• Handle customer feedback and resolve service issues professionally and promptly.

Team Leadership & Development

• Supervise and support front-of-house, barista and kitchen teams during shifts.
• Assist with staff scheduling and manpower planning.
• Train, coach and develop team members to improve performance and service standards.
• Foster a positive, collaborative and accountable work environment.
• Conduct regular team briefings and ensure clear communication across departments.

Customer Experience

• Lead by example in delivering warm, attentive and memorable guest experiences.
• Build strong relationships with regular customers and the local community.
• Ensure service standards are consistently maintained during all operating hours.
• Support initiatives to improve customer satisfaction and loyalty.

Inventory & Cost Control

• Assist in inventory management, stock ordering and stock counts.
• Monitor product usage and minimize wastage.
• Ensure proper stock rotation and storage practices.
• Support cost control initiatives and maintain accurate inventory records.

Sales & Business Performance

• Support the achievement of outlet sales targets and operational KPIs.
• Monitor daily sales performance and identify opportunities for improvement.
• Assist with promotional campaigns, events and marketing initiatives.
• Provide operational feedback and recommendations to improve efficiency and profitability.

Administrative Responsibilities

• Assist with reporting, documentation and record keeping.
• Ensure compliance with food safety, hygiene and workplace safety requirements.
• Support recruitment, onboarding and performance management processes as required.

What We Offer

• Opportunities for career growth and development.
• Hands-on leadership experience in a growing hospitality business.
• Ongoing training and professional development.
• A supportive and collaborative team environment.

Job Requirements

Requirements

• Minimum 2–3 years of experience in hospitality, café, restaurant or retail operations.
• Previous supervisory or leadership experience is preferred.
• Strong communication, interpersonal and problem-solving skills.
• Ability to lead a team in a fast-paced environment.
• Customer-focused with a passion for hospitality and service excellence.
• Strong organizational and time management skills.
• Willingness to work weekends, public holidays and flexible shifts when required.
• Diploma or Degree in Hospitality, Business Management, Food & Beverage, or a related field.
• Experience in specialty coffee or café operations is an advantage.
• Knowledge of inventory management, scheduling, and basic financial reporting.

Skills