Job Description

At Kualesa, we aspire to produce products in a way that is better for people and the planet and hope to drive the apparel industry into using more sustainable and diverse textiles. This is an opportunity for an enterprising and motivated individual to join Kualesa’s journey in disrupting the apparel industry, by becoming a leading apparel company with a conscience.

Why Kualesa?

• Be a part of Kualesa’s journey into the offline retail space.
• Attractive remuneration package with sales commission.

Job Requirements

Key Responsibilities:

• Provide outstanding customer service, ensuring every client interaction reflects the brand’s premium standards.
• Build and maintain strong relationships with customers, to foster loyalty and repeat purchases.
• Drive sales to achieve individual and store KPIs, using product knowledge to make tailored recommendations.
• Assist in maintaining the store’s visual merchandising standards, ensuring the presentation aligns with brand guidelines.
• Support store operations, including inventory management, stock replenishment, and maintaining cleanliness.
• Mentor and guide junior staff members to develop their skills and uphold service excellence.
• Handle escalated customer queries and ensure effective problem resolution.
• Stay updated on industry trends, product knowledge, and competitor activity to enhance client interactions.

Qualifications:

• Preferred to have a background in the apparel Industry.
• Proven experience in premium retail, preferably in a Senior Sales Associate or similar role.
• Exceptional communication and interpersonal skills with a strong customer-centric approach.
• Proficiency in English is compulsory to engage effectively with customers.
• Strong understanding of premium apparel, market trends, and clientele techniques.
• Team-oriented with the ability to mentor and support junior staff members.
• Attention to detail and ability to maintain high visual and operational standards.
• Flexibility to work shifts, weekends, and holidays as required.

Skills