Job Description

Kualesa is a sustainable apparel company aiming to drive the apparel industry toward more sustainable and diverse textiles. They are seeking a Non-Executive Sales Associate to join their offline retail operations to deliver premium customer service, drive sales, support store operations.

Job Requirements

Key Responsibilities:

• Provide outstanding customer service, ensuring every client interaction reflects the brand's premium standards.
• Build and maintain strong relationships with customers, to foster loyalty and repeat purchases.
• Drive sales to achieve individual and store KPIs, using product knowledge to make tailored recommendations.
• Assist in maintaining the store's visual merchandising standards, ensuring the presentation aligns with brand guidelines.
• Support store operations, including inventory management and maintaining cleanliness.
• Handle escalated customer queries and ensure effective problem resolution.
• Stay updated on industry trends, product knowledge, and competitor activity to enhance client interactions.

Qualifications:

• Preferred background in the apparel industry.
• Proven experience in premium retail or similar role.
• Exceptional communication and interpersonal skills with a strong customer-centric approach.
• Proficiency in English is compulsory.
• Strong understanding of premium apparel, market trends, and clientele techniques.
• Team-oriented with the ability to mentor and support junior staff members.
• Attention to detail and ability to maintain high visual and operational standards.
• Flexibility to work shifts, weekends, and holidays as required.

Skills