Job Description

Kualesa is a sustainable apparel company aiming to transform the apparel industry by using more sustainable and diverse textiles. The company is hiring a Sales Associate to deliver premium in-store customer service, drive sales, support store operations and visual standards, handle escalated customer queries and contribute to Kualesa's offline retail growth.

Job Requirements

Key Responsibilities:

• Provide outstanding customer service, ensuring every client interaction reflects the brand's premium standards.
• Build and maintain strong relationships with customers to foster loyalty and repeat purchases.
• Drive sales to achieve store KPIs, using product knowledge to make tailored recommendations.
• Assist in maintaining the store's visual merchandising standards, ensuring the presentation aligns with brand guidelines.
• Support store operations, including inventory management, stock replenishment, and maintaining cleanliness.
• Handle escalated customer queries and ensure effective problem resolution.

Qualifications:

• Preferred background in the apparel industry.
• Proven experience in premium retail.
• Exceptional communication and interpersonal skills with a strong customer-centric approach.
• Proficiency in English is compulsory.
• Strong understanding of premium apparel, market trends, and clientele techniques.
• Team-oriented with the ability to mentor and support team members.
• Attention to detail and ability to maintain high visual and operational standards.
• Flexibility to work shifts, weekends, and holidays as required.

Skills