Job Description

Ready to help clients feel heard? Working with us at L&L Advisory means joining a small consulting team that helps growing businesses solve practical problems and run smoother.

In this Customer Service role you act as the backbone of client experience by managing enquiries, coordinating follow ups, and keeping records organised. You make sure clients get timely, clear support so consultants can focus on their work.

Your Growth & Impact

• Expand your client facing experience by handling real enquiries and tracking outcomes.
• Build practical skills in CRM, client communication, and basic consulting tasks that strengthen your CV.
• Connect with consultants and clients to grow your professional network within the consulting space.

Job Requirements

Responsibilities

Client Support

• Respond to client enquiries via phone, email, and chat using clear and courteous language.
• Log issues, track progress, follow up until resolution, and escalate to consultants when necessary.

Communication & Documentation

• Prepare meeting notes, concise client summaries, and basic client facing documents.
• Maintain accurate client records and update the CRM promptly.

Team & Process Support

• Coordinate client calls, prepare simple materials, and follow up on action items from meetings.
• Suggest small process improvements to make client handovers and responses smoother.

Requirements

Qualifications & Experience

• SPM / O level or equivalent; fresh graduates are welcome.
• Entry level role, approximately 0 years of formal work experience expected.

Hard Skills & Knowledge

• Strong verbal and written Communication.
• Familiarity with CRM tools, email, and Microsoft Office or Google Workspace.

Soft Skills & Qualities

• Patient, empathetic, and detail oriented in client interactions.
• Organised, responsible, and able to follow processes with minimal supervision.

Skills