Job Description

About The Role

We are looking for a proactive, detail-oriented, and sales-driven E-Commerce Executive to join our team.

This role is ideal for someone who familiar with Shopee, Lazada, and TikTok Shop. 

Someone who knows how campaigns work, how listings rank, and how to turn a chat enquiry into a confirmed order.

You will be responsible for the full day-to-day operation of our e-commerce stores: uploading and optimising products, joining platform campaigns, running affiliate and KOC collaborations, responding to customer enquiries, and coordinating orders with the warehouse team.

Products, content support, ad budget, and internal resources will be provided — your main focus is on store performance, conversion, and sales growth. (Performance incentives will be provided based on monthly sales achievement.)

Store & Listing Management

• Upload, edit, and maintain product listings across Shopee, Lazada, and TikTok Shop
• Write and optimise product titles, descriptions, images, and attributes for search visibility
• Manage pricing, stock levels, variations, and product bundles
• Keep store decoration, banners, and category pages updated and campaign-ready
• Monitor store health metrics (listing quality, response rate, shipping performance, penalty points)

Campaign & Promotion Management

• Join and manage platform campaigns (Shopee flash sale, 9.9/10.10/11.11, Lazada payday, TikTok Shop campaigns, etc.)
• Set up vouchers, bundle deals, add-on deals, free shipping promotions, and in-store discounts
• Plan promotion calendars in advance and prepare listings before campaign submission deadlines
• Manage platform ads (Shopee Ads / Lazada Sponsored Solutions / TikTok Shop Ads) and optimise based on ROAS

Affiliate, KOC & Sales Boosting

• Identify, recruit, and manage affiliates and creators through platform affiliate programmes
• Coordinate sample seeding, commission rates, and content collaborations
• Explore livestream and short video opportunities to drive traffic and conversion
• Continuously test new tactics to increase store traffic, conversion rate, and average order value

Customer Enquiry & Conversion

• Respond promptly to customer chats and enquiries across all platforms (response speed directly affects sales and store ranking)
• Answer product questions, recommend suitable models, and close sales through chat
• Handle after-sales enquiries, returns, and dispute cases professionally
• Follow up on abandoned carts and unpaid orders

Order & Operations Coordination

• Process daily orders and coordinate with the warehouse team for packing and dispatch
• Monitor shipment status and resolve delivery issues with logistics partners
• Ensure stock accuracy between platforms and warehouse records
• Support product photo/video needs by coordinating with the content team

E-Commerce Sales Reporting & Tracking

• Track daily and weekly sales, traffic, conversion rate, and ad spend across all platforms
• Prepare weekly performance reports with insights and next-step recommendations
• Monitor competitor pricing, listings, and campaign activity
• Maintain accurate records of promotions, affiliate collaborations, and campaign results

What You'll Get

• Basic salary + commission based on monthly sales achievement — your earnings grow with the store
• Full ownership of the e-commerce channel, with real decision-making power over listings, campaigns, and promotions
• Ad budget, content support, and internal team resources provided
• Direct exposure to multi-platform e-commerce strategy, platform ads, and affiliate marketing
• A results-driven environment where performance is rewarded, not just repeat daily work

Job Requirements

Requirements

• Min 1–2 years of hands-on experience managing Shopee, Lazada, or TikTok Shop seller accounts (fresh graduates with strong platform knowledge are welcome to apply)
• Familiar with Seller Centre backend operations, campaign submission, and platform ads
• Able to communicate and write in English, Bahasa Malaysia, and Chinese
• Comfortable with numbers: able to read sales data and make decisions from it
• Detail-oriented, responsive, and able to work independently
• Must possess own transport (Nearby MRT Taman Mutiara)
• Basic knowledge of Microsoft Excel / Google Sheets for reporting
• Positive attitude and willing to learn
• Good interpersonal and negotiation skills
• Self-motivated, proactive, and target-driven

Skills