Customer Service Associate (Walk-In Interview)


AI-generated summary


This job is for a Customer Service Associate at Lalamove. You will handle inquiries, complaints, and match supply and demand. You might like this job because it offers the opportunity to disrupt the logistics industry and provide excellent customer service. Walk-in interview on 27 September 2023, 2:00 p.m. - 4:00 p.m. at Plaza 33, Petaling Jaya Seksyen 13.

RM 3000 - RM 3400

Petaling Jaya


1 week ago

Job Description

Hi applicants! 

Does providing problem-solving resources, and keeping your customers happy bring satisfaction to you? Join the team at Lalamove and experience first hand, the thrill of disrupting the logistics industry all while providing excellent customer service. This role suits someone who is positive, outgoing and customer-oriented. To succeed, you must be passionate about our business.  

Lalamove Malaysia will be holding a Walk-In Interview Day for the role of Customer Service Associate. Below are the details:

  • Date: 27 September 2023
  • Time: 2:00 p.m. - 4:00 p.m.
  • Venue: Plaza 33, Petaling Jaya Seksyen 13

Main Responsibilities:

  • Inquiry management (inbound and outbound): Provide support to our users and drivers by answering their questions in a proactive, clear and efficient manner
  • Handle customer and driver complaints: Provide appropriate solutions and alternatives within the time limits and limit the risks of driver/user dissatisfaction
  • Match supply and demand: Monitor Lalamove daily operations activities and pro-actively engage driver to ensure a maximum fulfillment rate 
  • Understand and follow the company procedures: Provide accurate, valid and complete information by using the right methods/tools

Please bring along a copy of your updated CV and IC. Looking forward to meeting you all!

For any inquiries, you may drop an email to

Job Requirements

  • Previous experience in customer support
  • Willingness to work weekends, early mornings, late nights, and occasional holidays
  • Experience in service, customer support, food & beverage, retail or other high volume e-commerce platforms
  • Trilingual; Mandarin, English & Bahasa - would be an added advantage


Customer Service

Company Benefits

Birthday's & Anniversaries

Celebrate your special day with your team!

Your Office Can Be Anywhere

Work from Home 4 times in a month


We're a growing start-up with a multicultural team. You'll get the opportunity to work with people from across the globe!

Relaxed Dress Code

Work in your style!

Company Laptop

Work anytime, anywhere!

Happy Fridays

The weekend starts early at Lalamove...

Additional Info

Company Activity

Last active - few days ago

Experience Level

0 - 3 Years of Experience

Career Level

Entry Level

Job Specialisation

Customer Service

Company Profile



Frustrated by the analogue process of using call centres to book delivery vehicles and the lack of transparency in pricing and availability, a group of problem solvers got together to create their own digital solution.

Lalamove was born to make on-demand delivery possible for everyone at the touch of a button. Through a single app, users could gain access to a wide fleet of suitable delivery vehicles helmed by professional drivers.

Simply input the pick up and drop off locations, choose the vehicle type you require and get quickly matched with a nearby driver who’s ready to take the order.

Track the whole delivery process from start to finish in the app, use digital payment options and pull up the record of all your activity in one place.

Lalamove has become the strategic partner for businesses of all sizes to solve their last-mile delivery issues. From independent brick and mortar stories to restaurants, retail outlets and e-commerce companies, Lalamove helps businesses from a wide array of industries to scale and outsource deliveries based on their needs.


Customer Service Associate (Walk-In Interview)


RM 3000 - RM 3400

Petaling Jaya


1 week ago

This job is no longer available