Job Description

Hi applicants! 

Does providing problem-solving resources, and keeping your customers happy bring satisfaction to you? Join the team at Lalamove and experience first hand, the thrill of disrupting the logistics industry all while providing excellent customer service. This role suits someone who is positive, outgoing and customer-oriented. To succeed, you must be passionate about our business.  

Lalamove Malaysia will be holding a Walk-In Interview Day for the role of Customer Service Associate. Below are the details:

• Date: 27 September 2023
• Time: 2:00 p.m. - 4:00 p.m.
• Venue: Plaza 33, Petaling Jaya Seksyen 13

Main Responsibilities:

• Inquiry management (inbound and outbound): Provide support to our users and drivers by answering their questions in a proactive, clear and efficient manner
• Handle customer and driver complaints: Provide appropriate solutions and alternatives within the time limits and limit the risks of driver/user dissatisfaction
• Match supply and demand: Monitor Lalamove daily operations activities and pro-actively engage driver to ensure a maximum fulfillment rate 
• Understand and follow the company procedures: Provide accurate, valid and complete information by using the right methods/tools

Please bring along a copy of your updated CV and IC. Looking forward to meeting you all!

For any inquiries, you may drop an email to ridzwan.h@lalamove.com

Job Requirements

• Previous experience in customer support
• Willingness to work weekends, early mornings, late nights, and occasional holidays
• Experience in service, customer support, food & beverage, retail or other high volume e-commerce platforms
• Trilingual; Mandarin, English & Bahasa - would be an added advantage

Skills