Job Description

As the E-Commerce Executive, you will be responsible for managing our website and marketplace listings, handling platform operations, executing online marketing and promotional strategies, and analyzing data to improve performance. This role is ideal for someone with strong e-commerce experience, a data-driven mindset, and a passion for digital sales.

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Why Join Us?

• Attractive performance incentive, bonuses and yearly increment.
• Opportunity to work with top-tier coffee brands to shape the brand’s future.
• Exposure to premium coffee brands and luxury retail partnerships.
• Professional development opportunities.
• Medical Insurance, allowances and excellent staff benefits.
• Dynamic, collaborative and supportive working environment.

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Key Responsibilities:

• Website & E-Commerce Platform Management
• Oversee the day-to-day operations of the company’s e-commerce website and ensure optimal functionality, design, and user experience.
• Manage and update the company’s e-commerce website, ensuring accurate product listings, pricing and content.
• Optimize the website for user experience, SEO, and mobile responsiveness.
• Ensure smooth order processing, inventory updates, and customer service coordination.​
• Marketplace Platform Management
• Set up and manage product listings on third-party marketplaces (Shopee, Lazada, Amazon, etc.).
• Maintain accurate product descriptions, images, and pricing across all platforms.
• Monitor and analyze marketplace sales performance, making necessary adjustments to pricing, promotions, and marketing strategies.
• Implement best practices to improve product visibility and ranking on marketplaces.
• Ensure compliance with each platform’s guidelines and best practices.​
• Digital Marketing & Sales Growth
• Develop and implement e-commerce marketing strategies, including SEO, SEM, email marketing, and social media advertising.
• Manage paid ad campaigns (Google Ads, Facebook Ads, marketplace ads) to drive traffic and increase sales.
• Collaborate with the marketing team to create engaging product content, banners, and campaigns.
• Plan and execute promotional campaigns, flash sales, and seasonal offers on both the website and marketplaces.
• Analyze customer behavior and purchase trends to improve conversion rates and enhance user experience.​
• Order & Customer Management
• Work closely with the operations and customer service teams to ensure smooth order fulfillment and customer satisfaction.
• Monitor order processing, shipping timelines, and customer inquiries.
• Address customer complaints and returns efficiently, maintaining high service standards.​
• Analytics & Reporting
• Track and analyze website and marketplace performance metrics, including traffic, sales, conversion rates, and customer engagement.
• Generate reports on e-commerce performance, highlighting key insights and areas for improvement.
• Recommend data-driven strategies to increase sales and optimize the customer journey.

Job Requirements

• Bachelor’s degree in E-Commerce, Marketing, Business, or a related field.
• Minimum 2 years of experience in e-commerce management, preferably in retail or consumer products.
• Hands-on experience with e-commerce platforms (e.g., Shopify, Wix, WooCommerce, Magento) and online marketplaces (Shopee, Lazada).
• Knowledge of digital marketing strategies, including SEO, Google Ads, and social media marketing.
• Strong analytical skills with the ability to interpret data and improve performance.
• Experience with inventory management and order processing.
• Proficiency in Excel, Google Analytics, and e-commerce reporting tools.
• Detail-oriented, highly organized, and able to manage multiple projects.
• Passion for the coffee industry is a plus!

Skills