AI-generated summary
- Represent the company at Small Claims Tribunal hearings: present briefs, shadow seniors, then own investigations and defenses.
- Join Lazada Express Malaysia's escalation team handling customer disputes.
- Own cases and represent at live hearings!
Undisclosed
Malaysia, Kuala Lumpur
Job Description
- Represent the company at Small Claims Tribunal hearings for customer disputes. Deliver the company's position in-session based on case materials and briefings prepared ahead of each hearing; where a question falls outside what's been prepared, follow up rather than improvise an answer on the spot.
- Shadow senior team members on live hearings before handling cases independently. Progress through a structured capability path over time: hearing representation → case investigation → defense document preparation → full case ownership.
- Maintain composure and professionalism under questioning from tribunal officers and other parties. Document outcomes and flag recurring dispute patterns back to the team.
Job Requirements
Must-have:
- Diploma or equivalent
- Fluent English, spoken and written
- Comfortable speaking in a formal setting; no prior legal or tribunal experience required
- Strong verbal communicator, able to think on your feet and handle objections confidently in a live setting
- Reliable, punctual, able to travel locally to hearings on short notice
Good-to-have:
- Prior customer service, dispute resolution, or front-facing experience
- Basic understanding of e-commerce or consumer complaints
- Interest in growing into investigation and case management work
- Conversational Mandarin Chinese, spoken and written
Company Benefits
Collaborative team
We are as diverse as the region we connect, because we value the power of difference.
Rewarding career
We value curiosity and passion that allow the best ideas to surface from our people. We experiment, we learn, and we do better every day.
Diverse opportunities
Build your future with Lazada in in Commercial, Marketing, Technology, Customer Care, Strategy & Management, Corporate Function, and more!
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
0 - 10 Years of Experience
Job Specialisation
Company Profile
