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This job is about managing and improving a chatbot for customer service. You might like this job because it allows you to analyze data, enhance user satisfaction, and collaborate with various teams to make the service even better!
Undisclosed
Malaysia, Kuala Lumpur
Job Description
1.Responsible for the operation of platform intelligent customer service products, optimizing customer service processes to enhance customer satisfaction and the efficiency of customer service;
2.Gain deep insights into the Southeast Asian market user characteristics, align with national strategies, and identify localized operation needs through data analysis to improve the intelligent customer service experience;
3.Collaborate with product, technology, design, and other departments to ensure the effective implementation and continuous iteration of product solutions, promoting the enhancement of platform service capabilities and cost reduction.
Job Requirements
1.Bachelor’s degree or higher, preferably with experience in intelligent customer service or chatbot products;
2.Fluency in English as a working language (Chinese proficiency is a valuable asset), with strong logical thinking and innovation skills to analyze business needs and summarize requirements effectively;
3.Stay updated on AI industry trends, with data analysis skills to identify issues, propose data-driven solutions, and drive business growth;
4.Deep understanding of customer service chatbot workflows, with the ability to optimize and enhance chatbot functionality and efficiency.
Company Benefits
Collaborative team
We are as diverse as the region we connect, because we value the power of difference.
Rewarding career
We value curiosity and passion that allow the best ideas to surface from our people. We experiment, we learn, and we do better every day.
Diverse opportunities
Build your future with Lazada in in Commercial, Marketing, Technology, Customer Care, Strategy & Management, Corporate Function, and more!
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Job Specialisation
Company Profile
