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This job is for a Manager of Operations in HRSSC APAC managing HR services for Lazada and AIDC across the region. You might like this job for its focus on implementing operational strategies, collaborating with stakeholders, and enhancing HR service delivery. It involves managing day-to-day operations, tracking performance indicators, and ensuring compliance with regulations.
Undisclosed
Malaysia, Kuala Lumpur
Job Description
• Scope: LAZADA and AIDC
LAZADA – SG, MY, TH, VN, PH & ID
AIDC – TW, HK, SG, MY, TH, VN, KR, JP, AU & IN
• Involved in various HRSSC operations - to manage, execute and support, including but not limited to:
Foreign national recruitments (non-IA and non-IPT)
On-boarding and off-boarding
Employee movements
General HR queries
Co-ordinate actions related to HR policies and SOPs
Prepare/Generate documents
Contract management
Visa and work permit renewals
Government surveys/reporting
Preparing and raising annual HRO and HR services budgets, PRs and POs
Insurances (include senior management) – GTL, GCI, GPA, GM: hospitalization, outpatient & major medical
Benefits claims (include senior management) – iChoice (flexible benefits program) and LSA
Leave management (include senior management) – maternity, paternity, medical/hospitalization, marriage and compassionate
For insurances, benefits claims and leave management – cover all communications, publicity, training, co-ordination, support and proactive interventions
• The main areas of responsibilities are to manage, execute and support initiatives/activities/tasks related to on-boarding and off-boarding, employee movements, HR queries, HR policies and SOPs, document requests, benefit enrolments, renewals, contract management, surveys, annual HRO and HR services budgets, PRs and POs preparation, leave management, insurance, etc.
• Manage the day-to-day operations and ensure a high-quality HR service delivery.
• Implement operational strategies and processes to enhance efficiency and effectiveness of delivery of HR services.
• Collaborate closely and at eye-level with various stakeholders, including but not limited to:
Country CPOs and their HR teams
HRGs/HRBPs
HR CoEs
People Tech
Procurement
Legal
Finance/Treasury
WPS
IT
• Monitor/Track key performance indicators (KPIs) for HRSSC APAC Operations to measure service quality, identify trends, and implement corrective actions, as necessary.
• Continue to support and drive development and training of team members – so that HRSSC APAC Operations continue to move towards becoming a high-performing team.
• Responsible for HRSSC APAC communications, publicity, training, co-ordination, support and proactive interventions - for all in-scope, above-mentioned HR services.
• Ensure compliance with local labour laws and regulations, as well as internal policies and procedures across APAC.
Job Requirements
Bachelor's degree in Human Resources or related field
3+ years in HR, with proven experience in HR operations
Self-motivated, great sense of ownership, analytical and data-oriented
Outstanding interpersonal and communication skills (written and oral)
Familiarity with MS Office (specifically Excel and PowerPoint)
Proficient in English communication - both oral and written
Proficient in Mandarin/Chinese communication - both oral and written
Multitasking, Adaptable and Agile - in all, able to work in a fast-paced environment
Professional certification in project management (e.g. PMP) or continuous improvement (e.g. six-sigma) is a plus
SEA and CN regional exposure and experience is a plus
Company Benefits
Collaborative team
We are as diverse as the region we connect, because we value the power of difference.
Rewarding career
We value curiosity and passion that allow the best ideas to surface from our people. We experiment, we learn, and we do better every day.
Diverse opportunities
Build your future with Lazada in in Commercial, Marketing, Technology, Customer Care, Strategy & Management, Corporate Function, and more!
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Company Profile
Lazada Express Malaysia
ECOMMERCE IS CHANGING
AND WE'RE LEADING THE CHANGE
Founded in 2012, Lazada Group is Southeast Asia’s leading eCommerce platform. With a presence in six countries – Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam – we connect this vast and diverse region through our technology, logistics and payments capabilities. Today, we have the largest selection of brands and sellers, and by 2030, we aim to serve 300 million customers. In 2016, Lazada became the regional flagship of the Alibaba Group, and is backed by Alibaba’s best-in-class technology infrastructure.
Lazada's constantly evolving technology, logistics and payments infrastructure connects this vast and diverse region, and offers Southeast Asia a shopping experience that is safe, seamless and enjoyable. At Lazada, nothing stands still. As the demands of discerning shoppers and ambitious retailers continue to grow, we’re always a few steps ahead.
Source:lazada.com