AI-generated summary
- Troubleshoot systems, upgrade infrastructure, own IT assets and multi-site support.
- Run IT ops for corporate & logistics sites across Malaysia.
- Lead and mentor the support team, run rollouts and events, deliver impact!
Undisclosed
Malaysia, Kuala Lumpur
Job Description
As the IT Service Desk and Operations Lead, the candidate will drive internal IT operational excellence across corporate and logistics facilities. This is a hands-on leadership role requiring active technical involvement in system troubleshooting, infrastructure upgrades, and team mentorship. The candidate will balance strategic oversight with direct execution—leading a high-performing IT team while resolving complex issues, managing critical projects and ensuring seamless technology support for employees based in Malaysia.
Key Responsibilities:
1. IT Asset & Infrastructure Management
- Oversee the full IT asset lifecycle (ITALM), ensuring accurate inventory and compliance.
- Manage multi-site IT infrastructure, optimizing support for corporate offices and logistics facilities.
2. Team Leadership & Service Delivery
- Lead, mentor, and develop an IT support team to exceed SLAs and CSAT targets.
- Implement ITSM/ITIL best practices for helpdesk operations and issue resolution.
3. Project & Event Leadership
- Manage IT projects (e.g., system rollouts, office relocations) from planning to execution.
- Provide technical oversight for corporate events, including A/V setup and executive support.
4. Process Improvement
- Identify automation opportunities to enhance workflows and end-user experience.
- Evaluate emerging technologies to boost productivity and security.
Job Requirements
• Bachelor's Degree in IT, Computer Science, or related field.
• 2-3+ years in IT operations, including 1+ years leading teams.
• Proven expertise in ITSM, IT project management, and multi-site operations.
• Professional English proficiency (written/spoken).
• Willingness to travel between sites.
Good to Have (Preferred):
• Certifications: ITIL, PMP, or Prince2.
• Mandarin proficiency (spoken).
• Experience with HR/staffing agency collaboration.
• Corporate event A/V management.
Company Benefits
Collaborative team
We are as diverse as the region we connect, because we value the power of difference.
Rewarding career
We value curiosity and passion that allow the best ideas to surface from our people. We experiment, we learn, and we do better every day.
Diverse opportunities
Build your future with Lazada in in Commercial, Marketing, Technology, Customer Care, Strategy & Management, Corporate Function, and more!
Additional Info
Company Activity
Last active - few days ago
Experience Level
0 - 10 Years of Experience
Company Profile
