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This job is a Vice President role overseeing HR operations in Asia-Pacific. You might like this job because it involves improving HR processes, managing data, and enhancing employee experience through innovative tools like chatbots.
Undisclosed
Malaysia, Kuala Lumpur
Job Description
The ideal candidate will be independent, mature and a self-starter with excellent communications and inter-personal skills - a good command of English is necessary and reasonable fluency in Chinese/Mandarin is a definite advantage. The candidate must also be organized, methodical, analytical and has a keen eye for details.
Key job areas/scopes:
- Payroll admin/masterdata
- HR data
- employee
- organization
- payroll
- HRSSC APAC performance management and SOPs
- Employee and manager self-service
- Chatbots (LazRita, Ali Assistant and 小海豚)
- HR and HRSSC Audits
- VIP employee life cycle
- Mutual separations and retentions
- Setup of employment and payroll qualifications for new and existing legal entities
Responsibilities:
- Collaborate closely with country CPOs (Chief People Officers) and their teams to ensure efficient and effective (quality, timely, relevant and consistent) HR services are delivered to employees - superior and impactful employee experience with warmth is key
- Constantly and continuously identify weaknesses and areas for improvement in current/existing processes and workflows - subject matter lead for HRSSC APAC on continuous improvement
- Custodian of HR (employee and organization) and payroll data. Create or support the creation of necessary HR reports, analytics, profiles, etc.
- Custodian of HRSSC APAC performance metrics, and the main lead to ensure the performance of HRSSC APAC are properly tracked and reported. Together with HRSSC APAC Lead, drive HRSSC APAC and ensure service delivery is at the necessary levels and meets all agreed SLAs
- Support and contribute to the development and application of HRSSC and HR guidelines, policies, processes, frameworks, toolkits and methodologies. Also, actively support the centralized repository of HR policies/SOPs on Alibaba platforms - Policy Central
- Carry our continuous improvements on policies/SOPs - identify opportunities for standardisation/ harmonisation
- Policies and SOPs in Policy Central form an important and integral part of the knowledge base and are also critical training data for the chatbots (LazRita, Ali Assistant and 小海豚) - these in turn are key to employee and manager self-service, which are core to the HRSSC service delivery model
- Through internal and external audits, drive satisfactory compliance to legal, fiscal and regulatory requirements
- Twice yearly: Aug/Sep and Feb/Mar - support and facilitate annual external audits: SOX Audit, PwC Audit, ISO Audit, Loreal Social Audit. Also, support and facilitate preparation of the annual ESG Impact Report
Job Requirements
- BSc/BA in Business Administration, Human Resources or related fields
- At least 10 years in HR, with proven experience in HR operations and/or HR shared-services
- Self-motivated, great sense of ownership, analytical and data-oriented
- Outstanding communication skills (written and oral): a good command of English is necessary and reasonable fluency in Chinese/Mandarin is a definite advantage
- Familiarity with MS Office (specifically Excel and PowerPoint)
- Professional certification in project management (e.g. PMP) or continuous improvement (e.g. six-sigma) is a plus
- South-east and south Asia and CN regional exposure and experience is a plus
- Reasonable fluency in Bahasa Malaysia and/or Bahasa Indonesia is a plus
Company Benefits
Collaborative team
We are as diverse as the region we connect, because we value the power of difference.
Rewarding career
We value curiosity and passion that allow the best ideas to surface from our people. We experiment, we learn, and we do better every day.
Diverse opportunities
Build your future with Lazada in in Commercial, Marketing, Technology, Customer Care, Strategy & Management, Corporate Function, and more!
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Company Profile
Lazada Express Malaysia
ECOMMERCE IS CHANGING
AND WE'RE LEADING THE CHANGE
Founded in 2012, Lazada Group is Southeast Asia’s leading eCommerce platform. With a presence in six countries – Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam – we connect this vast and diverse region through our technology, logistics and payments capabilities. Today, we have the largest selection of brands and sellers, and by 2030, we aim to serve 300 million customers. In 2016, Lazada became the regional flagship of the Alibaba Group, and is backed by Alibaba’s best-in-class technology infrastructure.
Lazada's constantly evolving technology, logistics and payments infrastructure connects this vast and diverse region, and offers Southeast Asia a shopping experience that is safe, seamless and enjoyable. At Lazada, nothing stands still. As the demands of discerning shoppers and ambitious retailers continue to grow, we’re always a few steps ahead.
Source:lazada.com