Job Description

• To handling customer inquires & provide solutions to all customer related problems.
• Providing high quality of customer service via Live Chat support.
• To be constantly guided by company's service standards.Follow communication procedures, guidelines and policies
• Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents

Job Requirements

• Possess a minimum of Secondary/SPM/'O' Level certification.
• Open to fresh graduates and entry-level candidates seeking a Customer Service Representative role.
• Able to read & write in Mandarin and English. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• Exhibit strong customer service skills with a genuine passion for helping customers and resolving their inquiries or issues.
• Proficient in problem-solving techniques to efficiently address customer concerns and provide appropriate solutions.
• Capable of managing time effectively to prioritize tasks, meet deadlines, and handle a high volume of customer interactions.
• Possess basic proficiency in Microsoft Excel for data entry, reporting, and analysis of customer service metrics.
• Ability to multi-task, priorities and manage time effectively.
• Able to work Rotational Shift (Rotational Off day, 6 days work per week, 8 hours per day)

Skills