Job Description

Customer Service Consultant Responsibilities:

• Listening to customer concerns and providing information, answers, or responses.
• Taking orders and processing billings and payments.
• Obtaining and correctly recording customer information.
• Reviewing and making changes to customer accounts.
• Handling customer complaints and processing returns effectively.
• Keeping records of customer interactions.
• Ensuring customer satisfaction or referring customers to supervisors.
• Identifying opportunities to up-sell other products and services.

Job Requirements

Customer Service Consultant Requirements:

• Diploma or Similar Experience are encourage to apply
• An associate's or bachelor's degree in a related field may be advantageous.
• Good data entry and typing skills.
• Strong working knowledge of computer software, including microsoft office.
• Excellent interpersonal, customer service, and communication skills.
• Good problem-solving skills.
• A professional phone presence.
• Patience.

Skills