Job Description
Customer Service Consultant Responsibilities:
- Listening to customer concerns and providing information, answers, or responses.
- Taking orders and processing billings and payments.
- Obtaining and correctly recording customer information.
- Reviewing and making changes to customer accounts.
- Handling customer complaints and processing returns effectively.
- Keeping records of customer interactions.
- Ensuring customer satisfaction or referring customers to supervisors.
- Identifying opportunities to up-sell other products and services.
Job Requirements
Customer Service Consultant Requirements:
- Diploma or Similar Experience are encourage to apply
- An associate's or bachelor's degree in a related field may be advantageous.
- Good data entry and typing skills.
- Strong working knowledge of computer software, including microsoft office.
- Excellent interpersonal, customer service, and communication skills.
- Good problem-solving skills.
- A professional phone presence.
- Patience.
Skills
Retail Operations
Retail Operations Strategy
Retail Management
Retail Pharmacy
Retail Experience
Verbal Communication Skills
Mandarin Chinese
Chinese Language
Telephone Skills
Company Benefits
Well Being
Feeling under the weather? We provide Annual Leave, Medical Leave for your well-being.
Company Bonding
Our companies organises company dinners, trips, and social events.
Impactful Collaboration
YOU are an integral part of our success! The impact you make goes beyond just the business but to the communities we reach out to everyday.
Monetary Rewards
Your task achievement will be rewarded with Incentives, Commissions, and Performance Bonus!
Career progressions
In our fast pace working environment, we acknowledge your hard work and support by providing career path for your future.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 2 Years of Experience
Career Level
Junior Executive
Job Specialisation
Customer Service, General Sales, Retail Sales
Company Profile
Leo Pharmacy
Leo Pharmacy, by Great Leo Medic Sdn Bhd, is committed to enhancing the health and well-being of the communities we serve. With a strong foundation in providing quality healthcare products and services, we aim to be your trusted partner in health. Our wide range of pharmaceutical, medical, and wellness solutions is carefully curated to meet the diverse needs of our customers. At Leo Pharmacy, we believe in delivering...