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Customer Service Administrator at Fitness Center

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This job is a Customer Service Administrator at a Fitness Center. You might like this job because you'll be responsible for maintaining gym operations, handling member enquiries, and ensuring a clean and safe environment for all.

RM 1700 - RM 2200

Kota Kinabalu

Full-Time

Job Description

  • Ensure proper administration of the gym including signing up or cancelling memberships.
  • Provide membership sign-up information and explain membership terms.
  • Disallow non-members or those with outstanding matters to enter.
  • Collect and record all stock and payments.
  • Investigate and communicate accordingly if fouls are committed.
  • Effectively assist in all member enquiries complaints and requests.
  • Communicate gym updates and membership matters to members using our SMS and e-mail system.
  • Inspect and maintain cleanliness and tidiness of the gym and office environment daily.
  • Inspect to ensure all equipment is functioning and well-maintained.
  • Inspect camera recordings to ensure gym rules are respected and take corrective actions if they are not.
  • Work within Level Up Fitness's Standard Operating Procedures.
  • Effectively work within the team to escalate any issues to your direct supervisor after attempting to resolve them on your own.
  • Contribute to delivering a great experience to members and guests. 

Job Requirements

  • Must have a cheerful and friendly personality with a tendency to smile often.
  • Availability to work weekday 1pm-10pm and Saturdays 1pm-6pm.
  • Proficiency in English is required and fluency in other languages is a bonus as the candidate will interact with customers from diverse backgrounds.
  • Familiarity with basic functions of Microsoft Excel.
  • Ideally some form of education in Hospitality/Tourism/Hotel Management Sports Science & Management or an equivalent field.
  • No gym or fitness experience required
  • Prior experience in related fields such as retail, services, hospitality is preferred but fresh graduates will also be considered. 

Skills

Customer Service Desk
Hospitality

Company Benefits

Medical Benefits

Feeling sick? Visiting company panel doctors means no out-of-pocket expenses for you.

Gym Access

For you and your immediate family member upon confirmation!

Attractive Incentive System

Company introduces incentive systems from time-to-time, allowing you to earn even more upon achieving objectives!


Additional Info

Company Activity

Last active - few days ago

Experience Level

0 - 20 Years of Experience

Career Level

Entry Level

Job Specialisation

Clerical, Administrative & Secretarial, Customer Service, HR Operations (Payroll, Admin, Office Management)


Company Profile

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Level Up Fitness

Vision: Making Lives Better Through Fitness

Mission: To be the most reliable fitness brand name in Malaysia with the widest 24-hour gym and equipment distribution network.

Founded in 2009, Level Up Fitness has been at the forefront of the fitness revolution, setting benchmarks in quality, affordability, and service. 

In 2013, we expanded our reach with the introduction of Level Up Fitness Xpress, Malaysia's first 24-hour low-cost gym. Built on the principles of cleanliness, convenience, and affordability, it resonated with fitness enthusiasts, leading to its rapid expansion.

Today, with 17 outlets spanning the nation in Sarawak, Sabah, Terengganu and Johor, Level Up Fitness is the largest homegrown fitness chain in Malaysia.