Job Description

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Arrange transportation and logistics services, such as trucking, shipping, and air freight, to meet the specific needs of each shipment.
• Ensure compliance with international trade regulations and customs requirements.
• Track and monitor shipments to ensure on-time delivery and proactively resolve any issues or delays that may arise.
• Resolve customer issues efficiently, ensuring customer satisfaction.
• Collaborate with operation team to address and resolve complex customer issues.
• Escalate unresolved issues to senior staff or management when necessary.
• Stay updated on industry trends, regulations, and best practices to continuously improve the freight forwarding process.

Job Requirements

• High school diploma or equivalent (Bachelor’s degree preferred).
• Proven experience in customer service or a related field. 
• Excellent communication and interpersonal skills to effectively communicate with clients, suppliers, and carriers.
• Candidate must be able to read and speak Mandarin fluently. This skill is essential for effective communication with stakeholders in China.

Skills