Job Description

About the Role

We are looking for a Customer Service Executive who will be the first point of contact for our customers. You will play a vital role in ensuring all booking inquiries are handled professionally, and that communication between our clients and dispatch team runs smoothly.

You will also support day-to-day operations and report directly to the Reservation Manager, who is authorized to act on all matters related to reservations.

Key Responsibilities:

• Handle bookings and customer inquiries via phone, email, and in person.
• Relay accurate booking information to the dispatch team.
• Confirm bookings with vehicle and driver details to customers.
• Monitor and update drivers’ availability.
• Maintain and update trip statuses in the system in real-time.
• Ensure accurate record-keeping of all transactions and communications.
• Analyze customer feedback and escalate issues to management.
• Report incidents or complaints and assist in resolving discrepancies.
• Coordinate driver assignments based on availability and fairness.
• Support operational goals aligned with the company’s mission and vision.
• Perform other relevant duties as assigned by management.

Job Requirements

Requirements:

• Strong communication and interpersonal skills.
• Able to work shifts, weekends, and public holidays.
• Proactive and detail-oriented with strong organizational skills.
• Comfortable working in a fast-paced, team-oriented environment.
• Experience in transport/logistics or a similar field is a plus.
• Must be able to speak and read Mandarin, Bahasa and English.

Skills