Job Description

Job Responsibilities

1.Sales & Customer Service

• Engage and build strong relationships with customers.
• Provide professional product knowledge on diamonds and jewelry.
• Understand customer needs and recommend suitable products.
• Achieve monthly sales targets and contribute to store performance. 

2.Store Operations

• Assist in maintaining store cleanliness and product display.
• Ensure all products are handled and stored properly.
• Support in inventory management and stock checks.

3.Product & Brand Knowledge

• Continuously learn about diamonds, jewelry trends, and the brand’s collections.
• Attend internal training sessions to enhance product knowledge.
• Stay updated with competitor products and market trends.

4.Customer Relationship Management

• Maintain customer database and follow up with clients.
• Provide after-sales service and build long-term customer loyalty.
• Handle customer inquiries and resolve issues in a professional manner.
   

Benefits

• 20 days of annual leave entitlement.
• Medical claims provided.
• Lunch provided daily.
• Parking or transportation allowance.
• Professional training to develop expert product knowledge.
• Opportunity to take GIA course (Gemological Institute of America).
• Night Owl incentive for assisting with online customer messages at night.
• Commission based on sales performance.
• Meet annual sales target to be entitled to year-end bonus (subject to company policy).

Job Requirements

Job Requirements

• Diploma/Degree in Business Administration, Marketing, or related fields. Fresh graduates are welcome to apply.
• Strong interest and passion for diamonds and luxury jewelry.
• Good communication and interpersonal skills.
• Proficiency in Mandarin and English is required (to communicate with Mandarin-speaking customers).
• Sales-driven, customer-oriented, and willing to learn.
• Positive attitude, professional appearance, and ability to work in a retail environment (including weekends and public holidays).
• 5 working days per week (off day on weekday if rostered to work Saturday).
• Work on Public Holidays with one replacement leave on weekdays.
  

Skills