Job Description

⚡ Want to stand out?

Most candidates simply click “Apply” and wait.

If you’re someone who takes initiative, send us your answers to the following questions via WhatsApp to 60162922728 after applying:

1. You have 100+ orders to pack, a few urgent personalised orders, a stock shortage, and a customer issue happening at the same time. How would you decide what to handle first?
2. Tell us about a time something went wrong at work/school/home and you were responsible for fixing it. What happened, what did you do, and what was the outcome?
3. What is one thing you think you may struggle with in this role? Why do you think it would be a challenge, and what would you do to improve or manage it?

With just a little extra effort, you’ll already be ahead of 99% of applicants and greatly increase your chances of getting an interview.

About the Role

This is a hands-on operations role for someone who enjoys structure, problem-solving, and keeping things running smoothly.

You’ll be responsible for managing daily fulfilment operations, supervising packers, handling inventory and purchasing, and supporting customer service. This role requires both doing and thinking — with an appreciation that how things are packed, presented, and communicated reflects the Lips Carpenter brand.

If you enjoy seeing systems work well — and fixing them when they don’t — while ensuring details are handled with care and consistency, this role is for you.

What You’ll Do

Fulfilment & Team Supervision

• Involve in daily packing and dispatch operations
• Guide and support fulfilment assistants / packers
• Pack or craft during peak periods
• Ensure accuracy, speed, and consistency

Inventory & Purchasing

• Track stock levels of products, packaging, and materials
• Raise purchase requests and coordinate replenishment
• Prevent stockouts and overstocking

Customer Service & Order Support

• Handle WhatsApp / email customer enquiries
• Manage refunds, replacements, and order issues
• Communicate clearly and calmly with customers

Operations Improvement

• Improve workflows, SOPs, and daily processes
• Flag issues early and propose practical solutions
• Maintain a clean, organised, and efficient workspace

Job Requirements

This Role Is a Good Fit If You:

• Are structured, calm, and dependable
• Enjoy operations and organising work
• Are comfortable being hands-on
• Communicate clearly, both verbally and in writing
• Prefer solving problems rather than escalating them
• Are strong, reliable executor who focuses on getting things done

✨ Experience in e-commerce operations/fulfilment is a plus, but not required.
✨ Fresh graduates with strong execution capability and a hands-on, practical mindset will also be prioritised.

This Role May Not Suit You If You:

• Prefer purely desk-based work
• Avoid hands-on tasks
• Get overwhelmed easily during busy periods

Skills