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This job is for a Customer Support Executive who will assist customers with account inquiries and complaints, communicate clearly in English and Mandarin, generate reports, and work in shifts. You might like this job because it offers the opportunity to make a positive impact on customers and work from home.

RM 2800 - RM 3800

Bangsar South

Full-Time

Job Description

  • Assist incoming customers throughout the registration process, account opening, checking promotions eligibility, documentation related to account inquiry and complaints related to account.
  • Understand customers’ support needs to provide solutions and enlightenment that are most suitable to them while adhere to company policy. Follow-up diligently and deliver a remarkable experience to customers.
  • Communicates responses in a clear, professional, and concise manner across all channels or medium within company official channels. • Familiar and apply the company policy and AML/CFT criteria in assessing customer registrations.
  • Identify and communicate feedback from customers with the team for continuous improvement and solutions.
  • Constructs professional written reply, notifications and memorandum to customers as required in English and Mandarin.
  • Generate reports through CRM and perform data analysis as per required via Microsoft Excel. Capable of using basic formula are required.
  • Experiences with Zendesk is an added value.
  • Attend incoming inquiries traffics from various platforms.
  • Willing to work in shifts; 9.30AM-6.30PM (GMT+8), or, 6.00PM to 3.00AM (GMT+8) (Work Frome Home). Saturday shift will be required on demand.

Job Requirements

  • Preferable to have minimum of 1 year of experience in this position within in previous jobs.
  • Possessed commanding Mandarin & English languages in both written and verbal. Other language(s) are added advantage.
  • Customer-first mindset and keen to help people in solving their problems.
  • Attention to detail, committed to work and keen to learn.

Skills

Microsoft Excel
Customer Service
Zendesk

Company Benefits

Free Parking

Season Pass provided by The Company

Company Group Insurance Coverage

Insurance coverage for Confirmed staff

Medical Claim Benefit

Medical claim benefit up to RM140 per month

Annual Performance Bonus

Annual review with performance bonus

Flexible Work Arrangement

Flexi work arrangement to improve work-life balance

Public Transport Allowance

Monthly Public Transport Allowance


Additional Info

Company Activity

Last active - few hours ago

Experience Level

#NoExperienceNeeded

Career Level

Entry Level

Job Specialisation

Clerical, Administrative & Secretarial, Customer Service, HR Operations (Payroll, Admin, Office Management)


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Customer Support Executive

Core Fusion Sdn Bhd

RM 2800 - RM 3800

Bangsar South

Full-Time

This job is no longer available