Job Description

Technical Support Specialist – Power Reliable Hosting & Web Experiences!

We are a 25+ year Digital Marketing Business Partner in Malaysia, proudly partnered with Google, Meta, and TikTok. As we grow, we’re looking for a Technical Support Specialist to deliver reliable hosting services, support website maintenance, and ensure smooth digital experiences for our clients.

What We Offer You:

• Flex Your Day – Start anytime between 7.30am –10am with flexible hours.
• Hybrid Workstyle – Blend office and home working with hybrid options after confirmation.
• Work-from-Anywhere – Up to 2 weeks a year for special occasions or unexpected needs. (with approval)
• Generous Leave – Annual, medical, hospitalization, maternity, paternity, Birthday & Marriage Leave.
• Comprehensive Coverage – Outpatient care from probation and inpatient insurance upon confirmation.
• Attractive Perks – Mobile & internet and parking allowances, plus incentives and performance bonuses.
• Learning & Growth – Access diverse learning opportunities, career development, and Long Service Awards.
• Engagement & Fun – Join a vibrant culture with year-round engagement activities and celebrations.

Your Core Responsibilities:

• Technical Support – Deliver prompt and effective support for shared hosting, domain management, and email configuration issues.
• Ticket Management – Manage and resolve support tickets related to hosting and website maintenance with clear, timely communication and follow-up.
• cPanel & WHM Support – Assist customers with matters related to cPanel and WHM.
• Email Configuration – Troubleshoot and provide step-by-step guidance for email client setup (e.g., Outlook, Apple Mail) and related issues.
• Website Maintenance – Support website updates, bug fixes, plugin issues, and coordinate with internal teams to ensure site performance and security.
• Collaboration – Work closely with internal teams to escalate complex issues and ensure continuous service improvement.
• Customer Engagement – Engage customers via phone, WhatsApp, and other channels not only to provide support but also to identify opportunities for cross-selling and upselling additional services. 

Job Requirements

What You Bring:

• Education & Experience – Bachelor’s degree in Computer Science, IT, or related field, with at least 2 years of experience in a web hosting environment.
• Domain & DNS Knowledge – Solid understanding of domain registration, DNS settings, and renewal procedures.
• cPanel & WHM – Proficient in using cPanel and WHM.
• Email Troubleshooting – Strong technical knowledge in email client configuration and problem-solving.
• Web Knowledge – Working knowledge of WordPress, including installation, fixing common issues, and basic troubleshooting (an added advantage).
• Communication – Excellent written and verbal skills in English, Bahasa Malaysia, and Mandarin to serve diverse client markets.
• Problem-Solving – Self-motivated, proactive, and able to troubleshoot and resolve issues independently.

If you’re passionate about creating seamless hosting and web experiences while expanding your technical expertise, let’s thrive together!

📩 Apply now and be part of our journey.

Skills