Job Description

• Work closely with the Malaysia General Manager to plan business growth with existing clients and identify new opportunities.
• Work with assigned clients to create and push the client work to the boundaries of the social and digital space.
• Cultivate, develop, and maintain long-term relationships, and build trust with clients.
• Oversee strategic and creative process, allocate and assign resources, and coordinate with data, strategy social and creative teams.
• Consult with key leads and collaborate with creative, and members to build the best solutions for individual campaigns.
• Motivate team members to exceed expected goals.
• Estimate and establish cost parameters, budgets, campaigns, and potential ROI.
• Supervise account management and strategies.
• Present reports on account progress, quotas, and goals to senior leadership and stakeholders.
• Keep accurate records of campaigns and campaign performance as well as track against project scope.
• Understand business at a granular level and be able to provide recommendations on how to change and adapt to business needs.
• Handle day-to-day escalations for all accounts, resolve issues to maintain and strengthen customer trust.
• Ensure the timely handoff of deliverables to clients.
• Develop and implement strategic sales quotas.
• Embody LOKi’s spirit of doing good work and represent the company well to clients.
• Other responsibilities as assigned.

Job Requirements

• Bachelor's Degree in Business, Business Administration, or related field. Master’s degree is a plus.
• Minimum of 8+ years of relevant experience as an account manager, director, or related title in the industry.
• Proven management experience including relevant experience in brand management, marketing, advertising and account management.
• Effective team management skills.
• Knowledge of market research techniques.
• Solid understanding of budgeting and reporting on progress.
• Personable style with a knack for proactive problem-solving.
• Experienced in working on digital and social marketing campaigns.
• Tactful/diplomatic communicator
• Internally and Externally
• Formal written, informal written, verbal
• Ability to communicate complex information in easy-to-understand terms
• Demonstrated experience in crisis and issue management.
• Skilled in presenting to high level clients.
• Excellent organisation, negotiation, and leadership skills.

Skills