Job Description

The CCTV Administrator will play a crucial role in minimizing sales loss, improving store productivity, and ensuring high customer service standards across all LOOB outlets, including Franchisee and overseas partner stores.

Job Responsibilities

• Review CCTV footage to audit store operations, ensuring compliance with company policies and procedures.
• Document and report any deviations from standard operating procedures.

Monitor Staff Discipline and Punctuality:

• Observe and document staff behaviour, grooming standards, and punctuality.
• Monitor instances of stores opening late or closing early.
• Work together with the Operations Team to take immediate corrective action.

Monitor Operational Metrics:

• Track key operational metrics, including speed of service, product availability, and customer service quality.
• Provide detailed reports on performance against these metrics.

Incident Reporting and Evidence Collection:

• Review incidents such as cash mishandling, theft, or break-ins.
• Extract and document video clips/screenshots with time-stamped evidence.
• Compile comprehensive reports for management.

Collaboration:

• Work closely with outlet Supervisors in Charge (SV/SIC), the operations team, and HR to address issues related to staff discipline, punctuality, operating hours, operational performance, and incidents requiring investigation.

System Maintenance:

• Conduct regular checks to ensure the CCTV system is fully operational.
• Coordinate with the tech team for any necessary repairs or updates

Work Schedule:

• Able to work in shifts between 7:30 AM to 11:00 PM.
• Based at our HQ in Kota Damansara

Job Requirements

• Diploma or Degree in Business Administration, Operations Management, Security Management, Retail Management, or a related field
• 1-2 years of experience in retail/F&B operations, CCTV monitoring. Fresh graduates with strong attention to detail may be considered.
• Prior experience in a multi-outlet retail or F&B environment is an advantage

Skills