Job Description

 Job Responsibilities:

• Conduct regular QA audits across Tealive outlets in East Malaysia to assess food safety, hygiene, quality and operational compliance.
• Deliver clear feedback and improvement recommendations to outlet teams and collaborate with Operations to implement corrective actions.
• Perform quality inspections and testing for incoming and outgoing products to ensure compliance with HACCP standards and internal specifications.
• Support operations and quality teams in tracking, documenting, and reporting quality performance
• Investigate product complaints and food quality issues, ensuring proper root cause analysis, documentation, and timely closure.
• Maintain and update complaint, non-conformance, and inspection procedures, including corrective and preventive action records.
• Provide training and guidance to other
• departments on systems, policies, procedures, and quality standards.
• Monitor risk management activities and analyze recurring issues for escalation to management and product development.

Qualifications:

• Candidate must possess at least Professional Certificate, Diploma/Advance/Higher/Graduate Diploma, Bachelor’s degree/ Post Graduate Diploma/Professional Degree in Food Technology/Nutrition/Dietetics, or equivalent

Skills & Knowledge:

• Fluent in English and Bahasa Malaysia (spoken & written)
• Superb computer competence, including database management
• Knowledge of HACCP, quality assurance terminology, methods, and tools
• Analytical, problem-solving, and decision-making skills
• Demonstrated knowledge of testing best practices, version control practices and defect management practice

Job Requirements

 Requirements:

• Minimum two (2) years of working experience in the related field is required for this position
• Must be open to travelling for work
• Experienced in F&B is an added advantage

Skills