Job Description

COMPANY INFORMATION

Cabin & Cloud is a dessert café by LOVE A LOAF, offering a thoughtfully curated experience where lifestyle beverages and artisanal desserts are enjoyed in a warm, cabin-inspired space— designed to help guests slow down, unwind, and feel a little lighter.

Cabin & Cloud offers a thoughtfully curated selection of lifestyle beverages, artisanal desserts, kakigori, light bites, coffee, tea, and refreshing drinks in a cozy cabin-inspired environment.

What makes Cabin & Cloud different is not what it serves, but what it allows people to feel. It does not demand attention; it earns presence. It does not chase trends; it creates a mood. People don’t come here only for croissants or drinks— they come because, for a brief moment, things feel quieter, slower, and more gentle. And in that moment, they reconnect with something simple: themselves.

Backed by the strong foundation and expertise of LOVE A LOAF, a well-established lifestyle bakery with 14 outlets across Northern Malaysia, Cabin & Cloud combines quality products, excellent customer service, and efficient operational standards to deliver a unique and memorable dining experience.

Cabin & Cloud aims to create a gentle escape where customers can relax, unwind, and enjoy a comforting café experience through quality food, beverages, and hospitality.

JOB SUMMARY

The Service Crew is responsible for delivering excellent customer service and ensuring smooth daily café operations at Cabin & Cloud. This role includes serving food and beverages, maintaining cleanliness, handling cashier duties, and creating a warm and welcoming experience for customers in line with the Cabin & Cloud brand concept.

Working Area:
Cabin & Clouds by Love A Loaf
Inti International College
1-Z, Lebuh Bukit Jambul, Bukit Jambul, 11900 Bayan Lepas, Pulau Pinang

Working Hours:
7.30am - 4.30pm

KEY RESPONSIBILITIES

Customer Service

- Welcome and greet customers in a friendly and professional manner.

- Take customer orders accurately and efficiently.

- Recommend menu items, beverages, and desserts to customers when needed.

- Handle customer inquiries and complaints politely and professionally.

- Ensure customers enjoy a pleasant dining experience.

Food & Beverage Service

- Prepare and serve beverages, desserts, and light bites according to company standards.

- Ensure food presentation and quality are maintained consistently.

- Follow proper food handling and hygiene procedures.

- Support daily preparation and replenishment of ingredients and supplies.

Cashier & POS Operation

- Operate cashier and POS system accurately.

- Handle cash, card, and e-wallet transactions responsibly.

- Ensure proper recording of sales and transactions.

Outlet Cleanliness & Maintenance

- Maintain cleanliness of dining area, counter, equipment, and workstations.

- Follow hygiene, sanitation, and safety standards at all times.

- Assist in cleaning duties before opening and after closing.

Teamwork & Operations

- Work closely with team members and supervisors to ensure smooth operations.

- Support stock arrangement and inventory checking when required.

- Follow company SOPs, Halal compliance, and food safety standards.

- Assist with any other duties assigned by the management.

Benefits

> EPF, SOCSO & EIS provided.

> Staff meal / staff purchase benefits.

> Training and career development opportunities.

> Friendly and supportive working environment.

Job Requirements

Job Requirements

> Minimum SPM qualification or equivalent.

> Fresh graduates are encouraged to apply.

> Positive attitude, responsible, and willing to learn.

> Good communication and customer service skills.

> Able to work in a fast-paced environment.

> Able to work on weekends and public holidays if required.

> Experience in F&B or café industry is an added advantage.

Skills