Job Description

1. Conduct regular and ad-hoc audits across all outlets.
2. Verify store compliance with approved SOPs and Work Instructions, food safety and hygiene standards, Halal handling and segregation procedures, as well as MOH (KKM) and local council requirements.
3. Observe and assess store practices, including food handling and preparation, storage and temperature control, cleanliness, personal hygiene and uniform standards, and opening, closing, and daily operational SOPs.
4. Document audit findings and issue Non-Compliance Reports (NCRs) where applicable.
5. Track corrective actions and follow up with store management to ensure timely resolution.
6. Monitor recurring non-compliance issues and escalate persistent findings as required.
7. Provide on-site clarification, coaching, and guidance on SOP requirements to store teams.
8. Prepare and submit audit reports, compliance scores, and summary dashboards for management review.

Job Requirements

1. Diploma or Degree in Food Science, Food Technology, Hospitality, or related field.
2. 3–6 years experience in F&B store audit / quality compliance within a multi-outlet environment.
3. Strong knowledge of store SOPs, food safety & hygiene, and MOH (KKM) / local council requirements.
4. Experience issuing and tracking Non-Compliance Reports (NCRs) and corrective actions.
5. HACCP, GMP/GHP, Food Handler & Typhoid certification preferred.
6. Good communication skills, firm but approachable, and willing to travel for store audits.

Skills