Job Description

Role Overview

As a Store Manager, you are the leader and driver of your outlet’s performance. You’ll oversee daily operations, ensure service and product quality, and inspire your team to deliver exceptional customer experiences. This role combines operational excellence, people management, and hands-on leadership — perfect for those who thrive in a fast-paced, customer-focused environment.

Key Responsibilities

1. Oversee day-to-day store operations, ensuring smooth, efficient, and compliant processes.
2. Maintain high standards of product quality, cleanliness, and service delivery.
3. Manage inventory, stock ordering, and cost control to achieve store profitability targets.
4. Monitor key performance indicators (KPIs) such as sales, productivity, and customer satisfaction.
5. Train, and develop baristas and assistant store manager
6. Motivate and coach team members to deliver consistent, high-quality service.
7. Create a positive work culture that reflects Luckin Coffee’s values.
8. Manage staff scheduling and attendance to optimize manpower and labor costs.
9. Lead by example in delivering exceptional customer service.
10. Handle customer feedback professionally and ensure timely resolution.
11. Maintain strong brand presence and store image in line with company standards.
12. Ensure adherence to food safety, hygiene, and company policies.
13. Coordinate with Operations Managers and HQ for store-level initiatives and improvements.

Job Requirements

1. Diploma or Degree in Business, Hospitality, or related fields preferred.
2. Minimum 2–3 years of retail or F&B management experience (coffee chain experience is an advantage).
3. Strong leadership, communication, and problem-solving skills.
4. Proven ability to manage a team in a high-volume, fast-paced environment.
5. Financial acumen with understanding of P&L and cost management.
6. Proficient in English and Bahasa Malaysia
7. Willing to work shifts, weekends, and public holidays as required.

Skills