Job Description

Job Summary

Enjoy organised days, friendly chats, and helping people feel better about their smiles? Consider working with us at LUXE SEPA DENTAL SDN BHD, a patient-centred dental clinic that focuses on clear communication, respectful care, and calming first impressions. We value a warm front desk that keeps appointments on track and patients relaxed from the moment they arrive.

As the clinic backbone, you will manage patient flow, confirm and rearrange bookings across phone, WhatsApp and walk-ins, and keep accurate records so clinical staff can focus on treatment. You will handle billing, receipts and daily cash collection carefully, prepare registration and consent forms, and coordinate with dentists and assistants to prevent delays. Success means a tidy reception, timely appointments, happy patients who return, and a team that trusts your organisation.

Responsibilities

Patient Flow & Guest Experience 

• You welcome patients warmly, check them in, confirm contact details and prepare registration and consent forms. 
• You manage appointments across phone, WhatsApp and walk-ins, confirm bookings and rearrange slots to keep the day on track. 
• You remind patients of upcoming visits and follow up on simple enquiries to reduce no-shows and keep patients informed. 
• You handle basic patient questions about treatments and pricing with clear, polite explanations or by routing complex queries to clinicians.

Administrative & Financial Tasks 

• You maintain accurate patient records and clinic documentation so dentists can focus on clinical work. 
• You process billing, issue receipts and manage daily cash collection with care and basic reconciliation at day end. 
• You use clinic systems and basic office software to update files, schedule reminders and log communications. 
• You monitor small inventory receipts and alert the team when supplies need restocking.

Clinic Coordination & Environment 

• You coordinate with dentists and assistants to minimise patient wait times and prevent appointment delays. 
• You keep the reception and waiting area tidy and presentable to create a calm first impression. 
• You manage incoming calls, WhatsApp messages and social media enquiries, escalating clinical or sensitive matters appropriately. 
• You encourage patient feedback and support follow-up messaging to help maintain good relationships and repeat visits. 

Job Requirements

Qualifications & Experience 

• Friendly, responsible and customer-focused attitude with a professional front-desk presence. 
• Prior clinic, healthcare or customer service experience is an advantage and preferred. 
• Comfortable working in a busy clinic environment and managing multiple tasks during peak periods. 
• Willingness to learn clinic procedures such as consent handling, basic inventory checks and cash reconciliation.

Hard Skills & Knowledge 

• Good working knowledge of basic computer tasks including scheduling software, email and spreadsheets. 
• Experience using WhatsApp and phone systems for appointment management and patient follow-up. 
• Ability to handle billing and receipts accurately, with attention to daily cash handling and simple record keeping. 
• Comfortable preparing and maintaining patient registration and consent documents to clinic standards.

Soft Skills & Qualities 

• Clear communicator in Malay, Mandarin and English to serve our multilingual patient base. 
• Calm, polite and patient when handling enquiries or concerns, with good phone etiquette. 
• Organised, dependable and able to prioritise tasks while supporting the clinical team. 
• Team player who respects confidentiality and follows clinic policies on patient care and records.

Skills