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This job is for an L3 Production Support Engineer at a top bank in Asia. You might like this job because you'll tackle challenging tech problems, improve systems, and work in a new tech hub in Kuala Lumpur with a dynamic team!
Undisclosed
Kuala Lumpur Malaysia, Kuala Lumpur
Full-Time
1 week ago
Job Description
Project description
Our Client a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe, and North America, are looking for Consultants to be part of the project
The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance, and planning support and services. They work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising, and standardising technology systems as well as banking operations in Malaysia and overseas branches.
The client has more than 80 years of history in the banking industry and is expanding its footprint in Malaysia.
You will be working in a newly set-up technology centre located in Kuala Lumpur as part of Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation.
Responsibilities
Provide L3 production support for REM & ROS (Payments) applications on AS400.
Handle incident, problem, and change management in alignment with ITIL best practices.
Troubleshoot and resolve complex technical issues related to COBOL/RPG applications and DB2.
Perform root cause analysis and implement permanent fixes to recurring issues.
Collaborate with business users and L2 teams for functional and technical issue resolution.
Support application maintenance, upgrades, and release deployments.
Conduct performance tuning, code-level debugging, and system monitoring.
Document resolutions, prepare runbooks, and contribute to the knowledge base.
Skills
Must have
6 to 9 years of experience in Application Maintenance / Production Support (L3).
Strong hands-on expertise in AS400 (COBOL/RPG, DB2, OS/400).
Good understanding of Payment systems
REM & ROS.
Proven experience in ITIL-based support environments.
Strong analytical, troubleshooting, and communication skills.
Ability to work independently and mentor junior support engineers.
Nice to have
N/A
Other
Languages
English: C1 Advanced
Seniority
Senior
Job Requirements
Company Benefits
Friendly environment
Enjoy coming to a workplace where you’re treated with respect within a multicultural team.
Corporate celebrations
Take part in fun, international social activities organized for your location.
Mobility Hub
Open the door to new career opportunities by transferring to new projects or teams.
Self-learning library
Dive into a wealth of learning that’s at your fingertips with our vast online library of eBooks and resources.
Work-life balance
Support your (me-time) by setting up a flexible working arrangement.
Employee health and well-being
Take advantage of health programs, diversity and inclusion events and sporting activities to keep you fit and well.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Company Profile
