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This job is for an L3 Support Developer focusing on payments at a major Asian bank. You might like this job because you'll tackle technical challenges, support banking systems, and work in a vibrant, new tech hub in Kuala Lumpur.
Undisclosed
Kuala Lumpur Malaysia, Kuala Lumpur
Full-Time
few hours ago
Job Description
Project description
Our Client a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe, and North America, are looking for Consultants to be part of the project
The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance, and planning support and services. They work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising, and standardising technology systems as well as banking operations in Malaysia and overseas branches.
The client has more than 80 years of history in the banking industry and is expanding its footprint in Malaysia.
You will be working in a newly set-up technology centre located in Kuala Lumpur as part of Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation.
Responsibilities
L3 Production Support & PBI Ownership
Provide L3 support for Core Banking applications
Own and manage PBI (Problem/Incident) resolution end-to-end Perform:
Incident triaging (P1/P2 issues)
Root cause analysis (RCA)
Issue resolution and closure
Handle ~20 PBIs per month / 60 per quarter
Problem & Change Management
Manage:
Problem tickets and resolution lifecycle
Change management process for production releases
Support production deployment activities
Provide post go-live support for 1 month
Technical Development & Support
REM
FIS Payments Platform
Work on COBOL (AS400)
Understand remittance functional domain
ROS
FIS Payments Platform
Work on RPG (AS400)
Handle:
Payments and bulk payments processing
Integration with front-end systems
Batch downstream processing for transactions
Tools & Coordination
Work with:
Control-M (job scheduling)
Perform:
Project coordination and tracking
Knowledge management and documentation
Stakeholder Collaboration
Coordinate with:
Business teams
Infrastructure teams
Cross-functional teams
Ensure timely resolution and communication of issues
On-call & Support Model
Provide support during:
Business hours
On-call support for P1/P2 incidents
Skills
Must have
3+ years of strong experience in:
AS400 development (COBOL & RPG)
Experience in:
L3 production support / incident management
Core Banking / Payments domain
Good understanding of:
Remittance and payment processing systems
Batch processing and system integrations
Hands-on experience with:
Control-M or similar scheduler tools
Strong troubleshooting and RCA skills
Experience in change and release management
Nice to have
NA
Other
Languages
English: C1 Advanced
Seniority
Regular
Job Requirements
Company Benefits
Friendly environment
Enjoy coming to a workplace where you’re treated with respect within a multicultural team.
Corporate celebrations
Take part in fun, international social activities organized for your location.
Mobility Hub
Open the door to new career opportunities by transferring to new projects or teams.
Self-learning library
Dive into a wealth of learning that’s at your fingertips with our vast online library of eBooks and resources.
Work-life balance
Support your (me-time) by setting up a flexible working arrangement.
Employee health and well-being
Take advantage of health programs, diversity and inclusion events and sporting activities to keep you fit and well.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Company Profile
