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This job is for an L3 Technical Support Engineer at a new tech center for a major bank in Kuala Lumpur, focusing on Investments & Wealth applications. You might like this job because you’ll tackle complex tech issues and help shape banking tech solutions!
Undisclosed
Kuala Lumpur Malaysia, Kuala Lumpur
Job Description
Project description
Our Client a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe, and North America, are looking for Consultants to be part of the project.
The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. They work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Malaysia and overseas branches.
The client has more than 80 years of history in the banking industry and is expanding its footprint in Malaysia.
You will be working in a newly set-up technology centre located in Kuala Lumpur as part of Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation.
Responsibilities
Provide L3 production support for Investments & Wealth applications within Core Banking.
Perform incident investigation, troubleshooting, and permanent fixes for recurring issues.
Manage application maintenance activities, ensuring minimal downtime and optimal performance.
Handle software deployment automation using ALDON on AS400 platforms.
Work closely with L2 support, development, and infrastructure teams to resolve complex issues.
Implement DevOps practices to streamline deployments, monitoring, and operational workflows.
Create and maintain documentation (SOPs, knowledge base, runbooks) for support activities.
Participate in release management, change requests, and application upgrades.
Skills
Must have
Strong experience in Investments & Wealth applications
Hands-on knowledge of DevOps practices
Expertise in ALDON (automation of software deployment on AS400)
Nice to have
NA
Other
Languages
English: C1 Advanced
Seniority
Regular
Job Requirements
Company Benefits
Friendly environment
Enjoy coming to a workplace where you’re treated with respect within a multicultural team.
Corporate celebrations
Take part in fun, international social activities organized for your location.
Mobility Hub
Open the door to new career opportunities by transferring to new projects or teams.
Self-learning library
Dive into a wealth of learning that’s at your fingertips with our vast online library of eBooks and resources.
Work-life balance
Support your (me-time) by setting up a flexible working arrangement.
Employee health and well-being
Take advantage of health programs, diversity and inclusion events and sporting activities to keep you fit and well.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Company Profile
