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This job is a SL3 Support Engineer at a major bank in Kuala Lumpur, focusing on production support and tech solutions. You might like this job because it offers a chance to work with cutting-edge financial tech and solve real-world banking issues.
Undisclosed
Kuala Lumpur Malaysia, Kuala Lumpur
Job Description
Project description
Our Client a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe, and North America, are looking for Software Engineers.
The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance, and planning support and services. They work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising, and standardising technology systems as well as banking operations in Malaysia and overseas branches.
The client has more than 80 years of history in the banking industry and is expanding its footprint in Malaysia.
You will be working in a newly set-up technology centre located in Kuala Lumpur as part of Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation.
The Production Support Level 3 Engineer is a role within Regional Core Banking for AS400 that is responsible to support application wellness in production, remediate application defects, and manage communications with second-level production support, business units and vendors on deployment approach and timelines.
Daily job scope involves participating in daily agile stand ups, closely following-up and monitor production defects, performing code development, unit and integrated testing, and deployment to production.
Responsibilities
Perform root cause analysis (RCA) for application defects and implement effective remediation solutions.
Prioritize defects based on severity and business impact; support fixes aligned with release cycles.
Provide production support across open systems and legacy AS400 environments.
Develop and support code changes across multiple technologies; assist in SIT, UAT, and production deployments.
Ensure production stability through proper risk and impact assessments before implementation.
Monitor and troubleshoot application issues across UNIX-based systems, middleware, and batch environments.
Communicate effectively with stakeholders on incidents, issues, and resolution status.
Collaborate with L2 teams to investigate incidents, identify root causes, and define recovery solutions.
Track defect resolution and meet defined SLAs/KPIs.
Maintain up-to-date documentation for application changes, releases, and operational procedures.
Contribute to continuous improvement by sharing production learnings and implementing preventive fixes.
Skills
Must have
Strong experience in Payments domain – especially remittances, SWIFT, RTGS, GIRO, or similar payment systems.
Hands-on experience with UNIX/Linux environments and Shell scripting.
Working knowledge of Basic Java for application support and troubleshooting.
Strong experience with Oracle / SQL for querying and data analysis.
Minimum 4+ years of production support experience across open systems/platforms.
Strong troubleshooting and problem-solving skills across distributed systems.
Good understanding of incident, problem, and change management processes (ITIL).
Strong communication skills with ability to work with users, vendors, and business stakeholders.
Nice to have
Exposure to AS400 (RPG/CL/COBOL400) is beneficial
Exposure to hybrid environments (mainframe + open systems).
Familiarity with Agile/Scrum methodologies and release management practices.
Other
Languages
English: C1 Advanced
Seniority
Senior
Job Requirements
Company Benefits
Friendly environment
Enjoy coming to a workplace where you’re treated with respect within a multicultural team.
Corporate celebrations
Take part in fun, international social activities organized for your location.
Mobility Hub
Open the door to new career opportunities by transferring to new projects or teams.
Self-learning library
Dive into a wealth of learning that’s at your fingertips with our vast online library of eBooks and resources.
Work-life balance
Support your (me-time) by setting up a flexible working arrangement.
Employee health and well-being
Take advantage of health programs, diversity and inclusion events and sporting activities to keep you fit and well.
Additional Info
Company Activity
Last active - few days ago
Experience Level
0 - 10 Years of Experience
Company Profile
