Job Description

Ready to join a small, friendly trading team and make a real difference? If you enjoy helping people and keeping things running smoothly, working with us at M GADGET SDN BHD will put you at the centre of our customer experience.

As a Customer Services team member you are the backbone of after-sales and daily operations. You will handle enquiries, keep orders flowing, and make sure customers leave conversations feeling heard and helped.

Your Growth & Impact

• Build practical customer handling experience across phone, email, and live chat to grow your service skills and confidence.
• Improve your product knowledge and take ownership of common issues, increasing your problem solving abilities.
• Expand your workplace network by working closely with sales, warehouse, and logistics teams.
• Gain exposure to CRM tools and daily reporting, preparing you for senior customer roles or retail operations.

Job Requirements

Responsibilities

Customer Support Operations

• Respond to customer enquiries via phone, email, and chat with clear, friendly answers and timely follow up.
• Record interactions and outcomes accurately in our CRM to keep a reliable service history.
• Provide product information, basic troubleshooting, and guidance on warranties and policies.
• Escalate complex issues to supervisors and track resolutions until customers are satisfied.

Order & Returns Management

• Answer orders , logistics issue to customer.
• Handle returns and exchanges according to company policy and ensure refunds or replacements are completed promptly.
• Verify order details, payment confirmations, and delivery addresses to reduce errors and returns.

Team & Process Improvement

• Collect customer feedback and share trends with the team to improve products and service workflows.
• Help maintain knowledge base articles and FAQs so the team has up-to-date information.
• Support daily operational tasks like stock checks and simple admin to keep the shop running smoothly.

Requirements

Qualifications & Experience

• Minimum 1-2 years of customer service experience, ideally in retail, trading, or e-commerce environments.
• Secondary school completion or equivalent; vocational diploma is a plus but not required.
• Comfortable working in a small team with occasional weekend or peak-period shifts.

Hard Skills & Knowledge

• Practical experience with CRM or helpdesk tools and basic ticket management.
• Proficient with Microsoft Office, especially Excel for simple reporting and record keeping.
• Familiarity with order processing, returns workflows, and basic inventory checks.

Soft Skills & Qualities

• Strong communication skills, patient listening, and the ability to explain solutions clearly.
• Good problem solving and time management, able to prioritise multiple requests each day.
• Friendly attitude, attention to detail, and a customer-first mindset that values follow through.

Skills