Job Description

Ready to join a friendly retail crew where your effort matters? Working with us at M GADGET SDN BHD means you help customers find the right gadgets, keep our store running smoothly, and represent a local trading business that values practical service and clear communication. We stock popular consumer electronics and accessories and we care about making every shopper feel confident about their purchase.

This role keeps the store functioning as the team's backbone. You will make sure shelves stay full, customers leave satisfied, and the day-to-day operations stay organised so the rest of the team can focus on sales and aftercare.

Your Growth & Impact

• Build practical retail experience by working across sales, cash handling, and stock control to strengthen your retail resume.
• Improve customer service skills through daily face-to-face support and handling real product questions.
• Expand technical familiarity with point of sale systems and basic inventory tools used in Malaysian stores.
• Gain responsibility and visibility on the shop floor that can lead to supervisory tasks and more shifts.
• Connect with a close-knit team that supports learning and hands-on development.

Job Requirements

Responsibilities

Customer Experience

• Greet customers, understand their needs, and guide them to suitable products with clear, friendly explanations.
• Answer product questions and demonstrate basic device functions to help customers make confident choices.
• Manage customer queues and returns calmly to maintain a positive in-store experience.
• Follow up on customer requests and coordinate with teammates for special orders or repairs.

Store Operations

• Operate the point of sale system accurately for sales, refunds, and promotions, and balance the till at shift end.
• Receive deliveries, check stock against invoices, and update inventory records to keep stock data reliable.
• Maintain store cleanliness and product displays so the shop looks accessible and organised every day.
• Perform routine stock counts and notify management of low inventory or discrepancies.

Sales & Merchandising

• Set up promotional displays and price labels to highlight offers and new items effectively.
• Support upselling and add-on sales by suggesting compatible accessories and warranty options.
• Record daily sales observations and customer feedback to help the team refine product selection.
• Assist in simple visual merchandising tasks to keep the floor attractive for walk-in customers.

Requirements

Qualifications & Experience

• Minimum of 2 years working in retail, customer service, or a related role, preferably in consumer electronics or trading environments.
• Secondary school certificate or equivalent; any retail training or short courses are a plus.
• Available to work retail hours including weekends and public holidays as scheduled.
• Previous experience handling cash and reconciling daily sales is preferred.

Hard Skills & Knowledge

• Familiarity with point of sale systems and basic inventory tools used in stores.
• Practical knowledge of stock receiving, shelf replenishment, and simple stock counting methods.
• Basic numeracy for cash handling, making change, and simple sales reporting.
• Comfortable using a smartphone and common apps for communication and quick product checks.

Soft Skills & Qualities

• Strong communication and friendly customer service manner, with patience for varied customer needs.
• Reliable time management and the ability to keep the shop organised under busy periods.
• Positive team attitude and willingness to learn product details and store procedures.
• Attention to detail when processing transactions and maintaining accurate stock records.

Skills