AI-generated summary
- Coordinate Enrich back-office non-voice ops: ensure timely, accurate case processing and healthy queues.
- Partner with appointed service providers to keep Enrich operations smooth.
- Own escalations and drive fixes to improve operations!
Undisclosed
Kuala Lumpur International Airport, Kuala Lumpur
Full-Time
Job Description
This role is responsible to coordinate and monitor the day-to-day delivery of Enrich back-office operations across non-voice channels, ensuring accurate and timely case processing by the appointed service provider. The role monitors queue health and pending cases, coordinates escalations, supports service issue resolution, and identifies recurring operational gaps for management review and improvement.
Job Requirements
Company Benefits
Comprehensive Health Insurance
Covers a wide range of medical, dental, and vision expenses to keep you and your family healthy.
Paid Time Off
Enjoy vacation days, personal leave, and holidays to relax and recharge without losing income.
Professional Development Opportunities
Access to training programs, workshops, and seminars to enhance your skills and career growth.
Flexible Work Arrangements
Options for remote work or flexible hours to support work-life balance.
Employee Wellness Programs
Initiatives focused on promoting physical and mental well-being, including fitness memberships and counseling services.
Additional Info
Company Activity
Last active - 1 hour ago
Experience Level
0 - 10 Years of Experience
Company Profile
