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This job is about managing how well members are served in all areas of the organization. You might like this job because you will lead improvements based on member feedback and work with various teams to ensure a top-notch service experience!
Undisclosed
Kuala Lumpur International Airport, Kuala Lumpur
Job Description
This role is responsible for overseeing end-to-end service performance and experience across all Enrich member touchpoints, acting as the central control tower for service delivery and service excellence. The role governs operational performance across internal teams and external service providers, ensuring consistent, high-quality member experience aligned with service standards, policies, and customer expectations. This position leads service performance monitoring, analytics, and continuous improvement initiatives, translating insights from member feedback, operational metrics, and system performance into actionable improvements. It operates within a multi-stakeholder environment, coordinating with internal business units and third-party providers to ensure service consistency, accountability, and delivery excellence.
Job Requirements
Company Benefits
Comprehensive Health Insurance
Covers a wide range of medical, dental, and vision expenses to keep you and your family healthy.
Paid Time Off
Enjoy vacation days, personal leave, and holidays to relax and recharge without losing income.
Professional Development Opportunities
Access to training programs, workshops, and seminars to enhance your skills and career growth.
Flexible Work Arrangements
Options for remote work or flexible hours to support work-life balance.
Employee Wellness Programs
Initiatives focused on promoting physical and mental well-being, including fitness memberships and counseling services.
Additional Info
Company Activity
Last active - 1 week ago
Experience Level
0 - 10 Years of Experience
Company Profile
