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This job is about leading efforts to ensure customers have a great experience with our services. You might like this job because you’ll oversee exciting programs like mystery shopper evaluations and service quality audits!
Undisclosed
Kuala Lumpur International Airport, Kuala Lumpur
Full-Time
1 week ago
Job Description
The Manager, CX Assurance is responsible for leading the GTCX customer experience assurance function, ensuring the consistency, quality, and integrity of service delivery across all customer touchpoints. This role oversees key assurance programmes including (but not limited to) mystery flyer/shopper, station visit and audits, competitor benchmarking, and CX compliance assessments.
Job Requirements
Company Benefits
Comprehensive Health Insurance
Covers a wide range of medical, dental, and vision expenses to keep you and your family healthy.
Paid Time Off
Enjoy vacation days, personal leave, and holidays to relax and recharge without losing income.
Professional Development Opportunities
Access to training programs, workshops, and seminars to enhance your skills and career growth.
Flexible Work Arrangements
Options for remote work or flexible hours to support work-life balance.
Employee Wellness Programs
Initiatives focused on promoting physical and mental well-being, including fitness memberships and counseling services.
Additional Info
Company Activity
Last active - 1 week ago
Experience Level
0 - 10 Years of Experience
Company Profile
