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Undisclosed
Kuala Lumpur International Airport, Kuala Lumpur
Full-Time
Job Description
This position is responsible for managing end-to-end Business Process Outsourcing (BPO) performance, contact volume forecasting, and financial governance. The incumbent will oversee seasonal and interval volume modeling to optimize staffing levels, ensure accurate billing and invoice processing, and track key performance indicators to drive operational efficiency. By leveraging data analytics and maintaining close coordination with the Finance and internal business units, this role ensures rigorous budgetary control, accurate accrual management, and the continuous improvement of BPO service delivery standards.
Job Requirements
Company Benefits
Comprehensive Health Insurance
Covers a wide range of medical, dental, and vision expenses to keep you and your family healthy.
Paid Time Off
Enjoy vacation days, personal leave, and holidays to relax and recharge without losing income.
Professional Development Opportunities
Access to training programs, workshops, and seminars to enhance your skills and career growth.
Flexible Work Arrangements
Options for remote work or flexible hours to support work-life balance.
Employee Wellness Programs
Initiatives focused on promoting physical and mental well-being, including fitness memberships and counseling services.
Additional Info
Company Profile
