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This job is about improving customer service in an airline's support center. You’ll analyze and enhance processes to make things work smoother for customers. You might like this job because it lets you creatively solve problems and make a real impact!
Undisclosed
Kuala Lumpur International Airport, Kuala Lumpur
Full-Time
few days ago
Job Description
This position plays a key support role in the Airlines Customer Management Centre COE, focusing on driving process efficiency and continuous improvement across customer service functions. Reporting to the Assistant Manager of Operational Excellence, this role is instrumental in supporting the execution of strategic initiatives, analysing processes and implementing improvements to enhance the overall customer experience. This position is responsible for identifying inefficiencies in existing workflows and supporting the design and implementation of optimized processes across contact centre and digital service channels with service excellence standards.
Job Requirements
Company Benefits
Comprehensive Health Insurance
Covers a wide range of medical, dental, and vision expenses to keep you and your family healthy.
Paid Time Off
Enjoy vacation days, personal leave, and holidays to relax and recharge without losing income.
Professional Development Opportunities
Access to training programs, workshops, and seminars to enhance your skills and career growth.
Flexible Work Arrangements
Options for remote work or flexible hours to support work-life balance.
Employee Wellness Programs
Initiatives focused on promoting physical and mental well-being, including fitness memberships and counseling services.
Additional Info
Company Activity
Last active - few days ago
Experience Level
0 - 10 Years of Experience
Company Profile
