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Senior Executive, Service Excellence (Training)

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AI-generated summary

  • Create and run Enrich training to keep staff and partners service-ready.
  • Turn Enrich SOPs and system changes into practical learning.
  • Partner across units to close capability gaps and boost service impact!

Undisclosed

Kuala Lumpur International Airport, Kuala Lumpur

Job Description

This role is responsible to develop and deliver Enrich training and continuous learning initiatives to ensure consistent product knowledge, service standards and operational readiness across employees and third-party service partners. The role translates Enrich products, policies, SOPs and system changes into practical training programmes, while identifying capability gaps and working with relevant business units to drive continuous learning and improvement.


Job Requirements


Company Benefits

Comprehensive Health Insurance

Covers a wide range of medical, dental, and vision expenses to keep you and your family healthy.

Paid Time Off

Enjoy vacation days, personal leave, and holidays to relax and recharge without losing income.

Professional Development Opportunities

Access to training programs, workshops, and seminars to enhance your skills and career growth.

Flexible Work Arrangements

Options for remote work or flexible hours to support work-life balance.

Employee Wellness Programs

Initiatives focused on promoting physical and mental well-being, including fitness memberships and counseling services.


Additional Info

Company Activity

Last active - few hours ago

Job Specialisation


Company Profile

Malaysia Airlines-logo-image

Malaysia Airlines

Selamat Datang! As the flag carrier of Malaysia under Malaysia Aviation Group (MAG), we pride ourselves on embodying the spirit of Malaysian Hospitality in everything we do, whether it's welcoming our guests on board or providing seamless travel experiences to more than 1,000 destinations in over 150 countries through our membership in the oneworld® Alliance. We offer a dynamic and entrepreneurial environment that...