AI-generated summary
- Lead CX strategy across touchpoints; align ground, inflight, F&B, CX QA teams.
- Drive CX across Airline, Aviation Services & Loyalty subsidiaries using customer insights.
- Deliver end-to-end journey improvements with strategic group impact!
Undisclosed
Kuala Lumpur International Airport, Kuala Lumpur
Full-Time
Job Description
This role is responsible to lead the strategic development and execution of customer experience initiatives across key touchpoints for Malaysia Aviation Group (MAG). By collaborating closely with ground, in-flight, F&B, and Customer Experience (CX) Quality & Assurance leads, the incumbent will integrate critical customer insights to elevate the end-to-end journey across the Group’s Airline, Aviation Services, and Loyalty subsidiaries.
Job Requirements
Company Benefits
Comprehensive Health Insurance
Covers a wide range of medical, dental, and vision expenses to keep you and your family healthy.
Paid Time Off
Enjoy vacation days, personal leave, and holidays to relax and recharge without losing income.
Professional Development Opportunities
Access to training programs, workshops, and seminars to enhance your skills and career growth.
Flexible Work Arrangements
Options for remote work or flexible hours to support work-life balance.
Employee Wellness Programs
Initiatives focused on promoting physical and mental well-being, including fitness memberships and counseling services.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Company Profile
