AI-generated summary
beta
This job is for a Ground Support Assistant in Customer Experience Management Customer Service at Malaysia Airports. You might like this job because it involves providing excellent service, arts performances, and working with passengers in a vibrant airport environment.
Undisclosed
Sepang, 10, MY, 64000, Kuala Lumpur
Job Description
Ground Support Assistant - Customer Experience Management Customer Service (MA SEPANG)
Apply for Job
Date: 19 Dec 2024
Location: Sepang, 10, MY, 64000
Company: Malaysia Airports Holdings Berhad
Job Description
POSITION GENERAL SUMMARY
- To provide excellent customer service to passengers and stakeholders.
- Providing efficient customer service as well as art and performances to airport users around and outside traditional information counter services.
ESSENTIAL POSITION FUNCTIONS
- Queue Management - To assist in queue management to minimise congestion within CEM responsibilities.
- Crowd Management - To support CEM in passenger-related issues and crowd control within CEM responsibilities..
- Elevator Attendant/ Concierge - To assist customers with operating the lift, whilst attend to passengers' enquiries on way findings and airport facilities.
- BE - To assist ""passenger with special needs"" in Butterfly Effect (BE) related activities.
- Providing Information - Attend to passengers' enquiries on way findings, airport facilities and other passengers' issues.
- RTB / RTC - Handle Return to Bay (RTB) and Return to Choke (RTC) cases and/or assist CEM in incidents, accidents, emergency situations, and fallback procedures.
- To perform other duties assigned and instructed by Superiors.
Key Challenges
- To ensure passengers receive excellent customer service.
- Able to work effectively with team members and other stakeholders.
Skills
- Possess excellent communication skills and must be fluent in English and BM.
- Proficient arts and performances deliverables; playing musical instrument, singing and traditional and modern dances is an added advantage.
- Passionate in the customer service industry as well as arts and performances
- Computer literate
- Patient, pleasant, friendly, charming and warm
- Exudes a happy and joyful composition
- Well-groomed and attractive
- Able to sing and play any kind of songs or musical instruments
- Able to use DAW (digital audio workstation), write/read music sheet/lead sheet/drum sheet/block, sound engineering, video editing
- Luthier for musical instrument
- Proficient in traditional and modern dances, techniques, and etc.
- Proficient in hairdressing, makeup, sewing and fashion design skills.
Education
Internal
- SPM with Credit in Bahasa Malaysia and Pass in English and Mathematics
External
- SPM with Credit in Bahasa Malaysia and Pass in English and Mathematics
Additional Requirement
- BMI not more than 25 (Min height: Male - 170cm, Female - 157cm.
Relevant Industries
- Certificate with relevant working experience in related field
- At least 1 year related with Airports Operations
-
Must achieve and maintain the following performance rating for two (2) consecutive years of at least
-
Exceptional / A or Outstanding / B; and
-
Minimum Meet Expectations / C
-
-
The employee must not be subjected to disciplinary punishments except for disciplinary counseling, caution, reminder & warning for the past 36 consecutive months immediately preceding the promotion
additional information
Open for Malaysian citizens only.
Please be reminded that only online applications will be entertained.
Applications should reach us by 26 December 2024.
Only the shortlisted will be notified.
Job Segment: Service Manager, Sewing, Manager, Engineer, Customer Service, Manufacturing, Management, Engineering
Apply for Job
Job Requirements
Company Benefits
Diversity and Inclusion
Embraces differences in social and cultural backgrounds, promoting an inclusive work environment.
Career Opportunities
Equal employment and promotion opportunities for all employees, fostering professional growth.
Customer Satisfaction Focus
High priority on customer service, encouraging continuous improvement to enhance passenger comfort and experience.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Company Profile
Malaysia Airports
Malaysia Airports manages and operates 39 airports in Malaysia and one international airport in Istanbul, Turkey. The 39 airports in Malaysia comprise of 5 international, 16 domestic and 18 Short Take-Off and Landing Ports (STOL Ports). Malaysia Airports is the company that helps connect the country – bringing together remote, rural communities with the vibrant cities and providing the country’s premier gateway to the world beyond.
Malaysia Airports was corporatised in 1992 and listed on the Malaysian Stock Exchange (Bursa Malaysia) seven years later, becoming the first Asian airport operator to go public and only the sixth in the world to do so. It now employs some 11,000 people in Malaysia and around the world.
Our core business is the management, operation, maintenance and development of airports. The company draws its revenue from aeronautical operations – aircraft landing and parking fees, passenger service charges and other airline charges – and commercial activities from airport-related services such as duty free shops and other retail outlets, hotel operations, commercial leasing and car park management.
Over the past decades, Malaysia Airports has developed a business model that focuses not only on the airports portfolio, but also on optimising the commercial opportunities presented by the travel and aviation industry. As we move forward, our new goal is to develop the “Airport City” of the future – providing world-class aeronautical services while fully utilising surrounding land banks to develop malls, hotels and leisure facilities to ensure a joyful experiences not only for the contemporary traveller, but also for all Malaysia Airports’ clients and business partners.